Turf Operations Director in Somersworth, New Hampshire at New England Sports Hub

Turf Division Operations Director

Location: Somersworth, NH

Position Type: Full-Time, Benefits-Eligible

Compensation: $50,000 – $60,000 annually

Position Summary

The Turf Division Operations Director oversees all day-to-day and strategic operations within the turf division, ensuring that leagues, tournaments, camps, clinics, and all turf-based programs run with consistency, professionalism, and excellence. This leader is responsible for operational execution, staff accountability, customer experience, equipment management, and cost control across the division.The ideal candidate is a systems-driven operator with strong leadership instincts, the ability to manage multiple program streams simultaneously, and a commitment to delivering a top-tier customer experience.

Key Responsibilities:

Operational Leadership & Program Execution

• Oversee all turf-based programming, including leagues, tournaments, camps, clinics, rentals, and specialty events.
• Ensure all programs run on time, safely, and according to facility standards and operational plans.
• Hold program developers accountable to their execution plans, timelines, staffing needs, and deliverables.
• Maintain a visible presence during peak programming hours to ensure smooth operations and customer satisfaction.

Staff Oversight & Accountability

• Lead, support, and evaluate program developers, referees, game-day staff, and operational assistants.
• Ensure staff follow established procedures for setup, breakdown, customer interaction, and safety.
• Provide coaching, corrective action, and performance feedback to maintain a high-performing team.

Customer Experience & Communication

• Uphold and enforce the facility’s standards for customer service, communication, and professionalism.
• Serve as an escalation point for customer concerns, resolving issues promptly and diplomatically.
• Ensure all program information—schedules, rules, updates, policies—is accurate, timely, and clearly communicated.

Financial & Operational Stewardship

• Manage all cost of goods sold (COGS) associated with turf programming, including equipment, supplies, and staffing.
• Track expenses, forecast needs, and maintain budget discipline across all turf operations.
• Identify opportunities to improve efficiency, reduce waste, and enhance profitability.

Equipment & Facility Management

• Maintain all turf field equipment, including goals, nets, cones, scoreboards, benches, and safety gear.
• Conduct regular inspections to ensure equipment is safe, functional, and event-ready.
• Order new or replacement equipment as needed, following purchasing procedures and budget guidelines.
• Coordinate with facility operations staff to ensure turf surfaces, lighting, and surrounding areas meet program requirements.

Program Growth & Quality Control

• Collaborate with program developers to refine formats, improve offerings, and expand participation.
• Monitor program performance, customer feedback, and participation trends to guide strategic improvements.
• Support marketing efforts by providing accurate program details, timelines, and promotional needs.

Required Qualifications

• Experience in sports facility operations, program management, or a related leadership role.
• Strong organizational, scheduling, and multitasking abilities.
• Excellent communication and customer-service skills.
• Ability to lead teams, manage conflict, and maintain a positive environment.
• Comfortable working evenings and weekends during peak programming seasons.
• Proficiency with scheduling systems, spreadsheets, and basic administrative tools.

Preferred Qualifications

• Experience overseeing leagues, tournaments, or multi-sport programming.
• Background in turf-based sports operations (soccer, field hockey, lacrosse, flag football, etc.).
• Experience supervising staff in a fast-paced, customer-facing environment.
• Knowledge of facility equipment, field layouts, and event logistics.

Work Schedule

This role requires a flexible schedule aligned with program needs, including:

• Weeknight league operations
• Weekend tournaments and events
• Occasional daytime administrative and planning hours

Performance Metrics

Success in this role will be measured by:

• Operational consistency and on-time program execution
• Staff performance and accountability
• Customer satisfaction and retention
• Effective management of COGS and equipment
• Growth and quality of turf-based programs

Experience/Required Skills:

• 7+ years experience running turf leagues, tournament administration, and providing turf sports instruction to players of all skill levels.
• 3+ years managing turf sports related staff including coaches, referees, and other officials
• Experience hiring, managing and scheduling staff
• Excellent interpersonal and communication skills to interact effectively with members, guests, staff and vendors
• Strong organizational and administrative capabilities
• Experience with DaySmart Recreation preferred
• Familiarity with safety standards, injury prevention and emergency procedures related to indoor turf sports

Physical Requirements (i.e. stand for long periods, lift up to X lbs, run up and down turf for extended periods)

• Standing, Walking, Running: Ability to stand for extended periods and move throughout the venue. Ability to run and move effectively to participate in turf related sports.
• Lifting and Carrying: Ability to periodically lift and carry items weighing up to 50 pounds, including goals, nets and other equipment.
• Bending, Stooping, and Twisting: Periodic bending, stooping, and twisting to coach and play turf related sports and move equipment.