Flight Training Advisor in Melbourne, Florida at Melbourne Flight Training

Act as initial point of contact and be the welcoming face of Rocket Air Flight Academy to prospective students. Build and maintain strong relationships with both new and existing clients to ensure repeat business, customer satisfaction, and continued growth. Efficiently manage and follow up on sales leads, maintaining effective communication with prospective students and ensuring timely follow-up on company-provided leads. Conduct tours and create educational materials for prospective students, ensuring they understand the programs and services offered.Monitor and update sales pipeline stages in the Customer Relationship Management (CRM) to reflect real-time progress. Assist in organizing follow-ups, ensuring no leads go unattended.Maintain a thorough understanding of all flight training programs and services to effectively promote them to leads. Ensure accurate data entry and reporting to support retention and student success efforts.Collaborate with the Sales & Marketing Department to align CRM data with campaign efforts and target customer segments. Assist in identifying trends in student inquiries and provide insights for marketing strategies. Participate in and assist with organizing air shows, seminars, and school exhibitions to promote Rocket Air Flight Academy’s programs. Maintain accurate and up-to-date records in company-approved software. Ensure all communication and interactions align with the company’s core values and customer service standards.

High school diploma or equivalent required. 2+ years of previous experience in client-facing roles (admissions, sales, or related field) required.Prior Aviation knowledge or experience required, with the ability to advise prospective students. Proficiency in Microsoft Office Suite and CRM software.Ability to work collaboratively with students, staff, and visitors in a fast-paced, customer-focused environment. Strong interpersonal skills, with the ability to clearly frame value proposition, probe for objections, and eliminate barriers to gain commitment.

Salary includes base + commission (potential $100,000)

Full-time, In-Office Position

Benefits: 401(k) Savings Plan, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off