Director - Account Management in Abbeyville, Colorado at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director - Account Management based in the United States.

This leadership role offers the opportunity to shape client partnership strategies within a fast-growing retail media and advertising environment.
The Director of Account Management will lead a high-performing team while strengthening relationships with major brand and advertiser partners.
You will drive strategic account growth, operational excellence, and exceptional client experiences across a diverse portfolio.
The role combines people leadership, strategic planning, campaign stewardship, and cross-functional collaboration.
You will influence business outcomes by developing scalable processes, improving client engagement, and identifying opportunities for long-term growth.
This position is ideal for an experienced account management leader who thrives in a data-driven, customer-focused, and innovative environment.

The Director - Account Management will lead the account management function by developing strong client relationships, building high-performing teams, and ensuring operational excellence across advertiser partnerships.

• Establish annual team priorities, translate organizational objectives into measurable goals, and monitor performance against key business metrics.
• Act as the escalation point for complex advertiser opportunities, strategic challenges, and high-impact relationship matters.
• Define and implement a vision for best-in-class account management practices within a retail media environment.
• Lead, coach, and develop a team of Account Managers through performance management, career development, mentoring, and continuous feedback.
• Recruit and onboard talented professionals while building a culture centered on accountability, collaboration, curiosity, and client success.
• Create development plans, succession strategies, and training programs to strengthen team capabilities.
• Manage team execution, workload prioritization, and delivery standards to ensure high-quality client outcomes.
• Own relationships with key strategic advertisers, serving as a trusted advisor and executive-level partner.
• Ensure clients receive strategic guidance throughout the full campaign lifecycle, from planning and activation to optimization and performance reviews.
• Drive retention, investment growth, and client satisfaction by ensuring measurable value and strong business outcomes.
• Establish regular business reviews, performance reporting, and strategic planning sessions with major accounts.
• Collaborate with sales, media planning, analytics, product, legal, finance, and activation teams to align priorities and improve execution.
• Provide client insights, market feedback, and competitive intelligence to help influence product strategy and business decisions.
• Develop scalable account management processes, playbooks, and frameworks to support growth and operational consistency.
• Use performance data and client feedback to continuously improve processes, tools, and team effectiveness.

The ideal candidate is an experienced account management leader with a strong background in media, advertising, commerce, or retail-focused partnerships, combined with proven people leadership and strategic client management expertise.

• Bachelor’s degree required.
• 7-10+ years of experience, including significant experience in account management, client services, or strategic partnerships within media, advertising, retail media, or commerce environments.
• 5+ years of experience managing and developing high-performing teams.
• Proven ability to build strong executive-level client relationships, manage escalations, and influence investment decisions.
• Deep understanding of digital media execution, including campaign setup, optimization, measurement, and performance analysis.
• Exceptional communication and presentation skills, with the ability to simplify complex topics for diverse stakeholders.
• Strong cross-functional collaboration skills and the ability to influence without direct authority in a matrixed organization.
• Analytical mindset with the ability to interpret campaign data, identify trends, and translate insights into strategic recommendations.
• Experience managing relationships with major brands, advertisers, or agencies is preferred.
• Familiarity with commercial agreements, insertion orders, and advertising contract processes is preferred.
• Knowledge of first-party data strategies, audience targeting, and campaign optimization is a plus.

• Competitive salary range of approximately $127,000 - $237,800 USD, depending on experience, location, and business factors.
• Comprehensive total rewards package that may include incentive opportunities, equity, and additional benefits.
• Fully remote work opportunity within the United States.
• Healthcare benefits, including medical, dental, and vision coverage.
• Retirement savings and financial wellness programs.
• Paid leave benefits and employee support programs.
• Learning and development opportunities to support career growth.
• Opportunity to lead impactful client partnerships within a dynamic retail media environment.
• Collaborative culture focused on innovation, inclusion, and professional growth.