CBO Support Representative in Coeur d'Alene, Idaho at Kootenai Health

CBO Support Representative

Job Code: 29137

Position Summary

Performs all support functions for the Central Business Office (CBO). Support Revenue Cycle Billing and Accounts Receivable collections functions.

Responsibilities

• Performs account review and data correction duties to promote clean claims submissions to all payer types and to patients

• Sorts, scans, and delivers mail including payer and patient correspondence to appropriate location or department

• Indexes all correspondence into Epic system

• Problem solves to find the appropriate department to handle all correspondence

• Compiles multiple deposits into one daily and completes balancing and reconciliation process

• Performs bankruptcy process within Epic system and responds to all attorney requests

• Posts payments in pharmacy system

• Performs duties in compliance with state and federal regulatory requirements, and Kootenai Health policies and procedures governing Revenue Cycle compliant processes

• Performs other related duties as assigned

• Familiar with standard concepts, practices, and procedures within the field

• Relies on experience and judgment to plan and accomplish goals

• Regular and predictable attendance is an essential job function

• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma preferred

• Minimum 1 year experience working in a hospital or clinic registration office, or performing equivalent functions in support of a hospital, clinic, or other business/organization preferred

• Knowledge of current commercial and government payer types, understanding of payment methodologies. Familiar with navigation through payer websites sufficient to obtain required information

• Medical terminology familiarity preferred

• Excellent communication, organizational and analytical skills required

• Ability to work well in a team environment, and independently with minimum supervision

• Experience working in Microsoft Office applications, including Excel and Word

Working Conditions

• Must be able to lift and move up to 10 lbs

• Must be able to maintain a sitting position

• Typical equipment used in an office job

• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.


• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees


• Tuition assistance after 90 days to support your professional growth


• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%


• Competitive pay, plus night, weekend, and PRN shift differentials


• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps


• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories


• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.