Network Administrator in San Francisco, California at Golden Gate Bridge, Highway and Transportation District

Under general supervision of the Senior Information Systems Manager, this position is responsible for optimal and secure operation of the District’s data communications network. The District’s data communication network includes multiple core switches, departmental switches, routers, wireless access points, firewalls, VOIP and cabling in 30 buildings. New projects will add to these totals. The Network Administrator must be able to identify needs, upgrades and implementation of new technology as needed to support the various responsibilities of this position. Responsibilities include installation, configuration, monitoring and maintenance of wireless environment, switches, routers, firewalls, NAC, extranet connections and other LAN and WAN communications and equipment. This position uses District maintenance contracts for maintaining network equipment and is responsible for ensuring contracts are up to date. The Network Administrator works closely with vendor and manufacturer staff to coordinate installation and maintenance projects and to determine and correct problems that may occur during start-up and operation. Consults with vendors and manufacturers regarding product compatibility and purchases, investigates user complaints of malfunctioning equipment; isolates the fault and makes repairs where appropriate, initiates trouble calls if equipment is under maintenance contract and/or purchases repair service as necessary. Position functions as Level I support and will be responsible for supporting the HelpDesk resolve end-user problems. District’s network infrastructure is a 95% Cisco environment. Upgrades to network typically require off-shiftwork to avoid user disruption.

THE FOLLOWING DOCUMENT(S) MUST BE SUBMITTED AT TIME OF APPLICATION:
1. GGBHTD Online Employment Application
2. Resume (Scan and attach as PDF to your online application)
3. CCNA Certificate (Scan and attach as PDF to your online application)
4. Completion of Supplemental Questionnaire

• 1st Review Date: October 30, 2026
• 2nd Review Date: November 27, 2026 (if necessary)

• Responsible for the Installation, configuration, monitoring and problem resolution of Network switching equipment, Network routing equipment, Network wireless equipment
• Monitors the District’s WAN Connections
• Conducts analog, digital and protocol tests of data communications channels and reconfigures and adjusts as necessary
• Maintains database of location, type, configuration and communication linkage of all nodes on the District network
• Works closely with users to determine needs and define problems; instructs users in the use of network and other data communications systems
• Maintains current knowledge of changes in the data communications field and suggests improvements to District network and related hardware and software applications to utilize available technology and meet current user needs
• First level support of all Cisco VOIP and analog phone tickets
• Installs Cabling as needed
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service
• Performs additional related duties as assigned
• Regular and reliable attendance and performance are required

Working knowledge of:

• Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems, including fiber optics and peripheral equipment
• LAN switch and router management via telnet and web interfaces
• Router protocols and setup thereof
• TCP/IP communication
• VLAN technology
• Basic Cisco IOS command
• Basic Nexus OS Command Line
• Use and care of tools and equipment related to the installation, troubleshooting, maintenance and upgrading of a variety of voice/data networks and communication hardware and software
• Record keeping practices and procedures
• New and existing software, applications, databases, and hardware through formal and/or informal on-the job training and self-study

Ability to:

• Prioritize competing requests for service; multiple tasks; and organize schedules to meet District requirements
• Explain technical information to non-technical users
• Prepare clear, concise reports, documentation and correspondence.
• Communicate professionally and effectively, both orally and in writing
• Work professionally and productively with all encountered in the course of work, including personnel in governmental agencies, local authorities, consultants, the general public, and District staff
• Follow the safety and health rules and safe working practices applicable to the job