Systems Support Administrator in Redwood City, California at Codexis Inc.

About the Opportunity:

As a Systems Support Administrator, you will serve as a primary point of contact for IT at Codexis, providing hands-on support to employees and lab teams while helping administer and maintain our Windows, Microsoft 365, and IT infrastructure environments. You will independently troubleshoot a range of end-user, lab computing, cloud application, systems issues, and support day-to-day IT operations.

In this role you will be responsible for:

End-User and Helpdesk Support | 45%

• Serve as a primary point of contact for IT support, independently diagnosing and resolving Tier 1-2 technical issues for Windows computers, mobile devices, Microsoft 365 applications, and LAN, Wi-Fi, and VPN connectivity, both in person and remotely.
• Manage employee IT onboarding and offboarding activities, including user accounts, licenses, permissions, device setup, equipment return, and access changes.
• Plan and complete computer upgrades, replacements, and refresh activities, including user data migration, system configuration, deployment, and user handoff.
• Image, configure, and deploy Windows computers using Clonezilla, troubleshooting imaging and deployment issues and escalating more complex problems as appropriate.
• Install, configure, and troubleshoot local and network printers, peripherals, and related end-user technology.
• Set up and support conference room technology, including Microsoft Teams meetings and recording, and independently troubleshoot common audio, video, connectivity, and device issues.
• Identify recurring end-user issues, investigate potential root causes, and recommend practical solutions or process improvements to improve the employee support experience.

Lab Computing Support | 25%

• Deploy and upgrade lab computers connected to scientific instruments, coordinating with lab staff to minimize research downtime.

• Install, configure, and troubleshoot lab label printers.

Microsoft 365 and Cloud Application Administration | 15%

• Manage Microsoft 365 users, licenses, security groups, distribution lists, and MFA.

• Manage SharePoint Online site permissions and resolve OneDrive for Business sync and storage issues.

• Review quarantined email and investigate reported phishing in Barracuda Email Security Gateway and Microsoft Defender for Office 365.

• Troubleshoot access and configuration issues across assigned Microsoft 365 and cloud applications and identify recurring issues that may require configuration or process improvements.

Systems Administration | 10%

• Maintain Windows Server services (AD DS, DNS, DHCP, and Group Policy), hybrid identity with Microsoft Entra ID, and file, print, and application servers under the direction of senior engineers.

• Independently diagnose and resolve routine to moderately complex systems issues, using technical judgment to determine when escalation to senior engineers is appropriate.

Asset Management and Documentation | 5%

• Maintain the IT asset inventory, tracking hardware from purchase through deployment, reassignment, and retirement.

• Write and update knowledge base articles and runbooks for recurring issues.

• The essential requirements of the job include:
• Bachelor’s degree in information technology or a related field, plus 2-3 years of hands-on IT support experience or equivalent experience.
• Experience supporting Windows 10/11 and Microsoft 365 apps (Outlook, Teams, OneDrive) for end users.
• Experience imaging, deploying, and replacing Windows computers, including user data migration.
• Experience creating and managing user accounts, groups, and password resets in Active Directory or the Microsoft 365 admin center.
• Experience troubleshooting TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity issues.
• Experience installing and troubleshooting local and network printers.
• Experience working a ticket queue and documenting resolutions in a ticketing system.
• Experience supporting non-technical users by phone, chat, and in person.
• Availability for occasional after-hours or weekend work for maintenance windows and urgent issues.

Additional experience that would be valuable for this role includes:

• Microsoft Intune device enrollment, app deployment, and compliance policies.
• Microsoft Entra ID and Okta administration, including SSO and MFA.
• SharePoint Online and OneDrive for Business administration.
• Barracuda Email Security Gateway and Microsoft Defender for Office 365 administration.
• Windows Server administration (AD DS, Group Policy, DNS, and DHCP).
• PowerShell scripting to automate routine administrative tasks.
• Supporting Microsoft 365 Copilot and other AI productivity tools within approved governance policies.
• Supporting scientific applications, lab instrument PCs, and label printers in a research environment.

Join us!

• Medical, Dental and Vision Insurance
• Basic Life, AD&D, Short- and Long-Term Disability Insurance
• 401k with Company Match up to 4%
• Company Equity
• Generous Paid Time Off including 18 Company Holidays (with a summer and winter shutdown), Vacation, and Wellness Time
• Annual Lifestyle Account for reimbursement of fitness programs, equipment and more
• Employee Stock Purchase Program (ESPP)
• Flexible Spending Accounts (Commuter/Parking, Dependent Care & Healthcare)
• Student Debt Program (Company Contribution to Loans)
• Mental Health Wellness Program
• Subsidized onsite lunch program
• Onsite Gym facilities
• Paid Parental Leave

And More!