Front Desk Clerk in Temecula, California at NICHOLS SPEECH PATHOLOGY AND THERAPY SERVICES INC

Responsibilities
Greet patients and families; maintain positive communication
Answer phones using professional etiquette
Schedule appointments and evaluations
Onboard new patients into EMR
Assist families with questions, paperwork, and portal setup
Process new patient referrals
Collect payments
Maintain 95%+ advanced scheduling
Create and maintain electronic patient files
Scan documents into EMR
Process dropped patients
Handle outside requests for records
Obtain and scan authorization forms
Run monthly IEHP insurance verification
Troubleshoot basic tech issues (printers, Wi-Fi, phones)
Contact IT support when needed
Put away deliveries; submit receipts to Accounting
Maintain cleanliness of lobby, restroom, kitchenette, and shared spaces
Take out trash as needed
Restock supplies (soap, paper towels, toilet paper)
Tidy lobby daily
Ensure clinic doors are locked at closing
Check thermostats morning and evening