Director, Academic & Student Success Operations in Philadelphia, Pennsylvania at Community College of Philadelphia

Job Title: Director, Academic & Student Success Operations
Salary Range: $62,672.00 - $103,410.00 Annually
Location: Main Campus - Philadelphia, PA
Job Type: Full-Time Administrator
Job Number: 2026-00019
Department: Academic & Student Success
FLSA: Exempt

Job Description:

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

The Director, Academic and Student Success Operations supports the Provost and Vice President in the management of administrative and operational efficiencies within the Academic & Student Success division, including management of divisional communications. This position assists in evaluating current and proposed processes and procedures to support the attainment of divisional goals and objectives, as well as making recommendations and managing the implementation of new processes.

The Director is responsible for management of the Academic Operations Unit, including staff whose functions are related to academic scheduling and academic systems, and the administrative support functions related to faculty promotions and sabbaticals, divisional reporting, budgets, and recordkeeping.

Essential Responsibilities

• Develop and implement policies, procedures and systems in support of operational effectiveness and the attainment of divisional goals and objectives.
• Collaborate with the Provost and Vice President in the preparation and distribution of all divisional communications.
• Manage, organize and oversee the Academic and Student Success Council meeting agendas, minutes, meeting materials and historical documents.
• Oversee functions related to released time, academic scheduling, full-time faculty ratio and faculty workload, faculty pay, etc.
• Ensure administrative functions are in compliance with College policies and adhere to the College’s collective bargaining agreements.
• Manage functions related to the division’s planning, development, and implementation of administrative operations to include maintenance of filing system, records, forms, report schedules, contracts and correspondence.
• In collaboration with the Provost and Vice President, monitor and manage the division’s operating budget, preparing budget adjustments and providing reports, as needed.
• Ensure that all necessary reporting, recordkeeping and auditing systems are implemented in accordance with established protocols and requirements.
• Manage, evaluate, and provide training to members of the Academic Operations Unit.
• Collaborate with deans and department managers to support initiatives, processes, and strategies that contribute to improvements in the delivery of services and programs.
• Collaborate with the Human Resources department in the management of processes related to faculty and staff hiring, performance reviews/evaluations, faculty promotions, sabbaticals, etc., ensuring compliance with collective bargaining agreements.
• Collaborate with the Strategic Communications department to maintain the division’s web site and publications, and perform updates as needed.
• Assist in the research, data collection, and preparation of divisional reports and external requests, ensuring accuracy of content and timely delivery; including annual progress reports, external mandated documentation, and compliance reports.
• Assist in the development of technology enhancement strategies appropriate for division services and programs.
• Serve as a representative of the division on various College committees, as directed.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Six (6) years of relevant work experience in operations, administration or management required.
• Previous supervisory experience required.
• Advanced level proficiency in MS Word and Excel required.
• Strong organizational and time management skills required.
• Strong attention to detail required.
• Excellent communications skills, both verbal and written, to effectively interact with people of diverse backgrounds required.
• Ability to demonstrate initiative required.
• Ability to create and evaluate procedures and processes for improvement is required.
• Strong problem-solving and planning skills required.
• Ability to collaborate well with others required.
• Demonstrated customer service orientation required.
• Experience managing budgets required.
• Experience with enterprise-wide software required.

Preferred Qualifications

• Master’s degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Previous administrator experience in higher education preferred.
• Experience with Banner preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: 23 paid vacation days; prorated based on hire date

  • Personal time: 22.5 hours annually (3 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

Do you have Six (6) years of relevant work experience in operations, administration or management?

• Yes
• No

Do you have previous supervisory experience?

• Yes
• No

Do you have previous experience in Administration in Higher Education?

• Yes
• No