Assistant Branch Manager in Cleveland, Ohio at Guaranteed Truck Service

Assistant Branch Manager Opportunity Summary:

As an Assistant Branch Manager at W.W. Williams, you will work directly with the Branch Manager with the day-to-day operations at the branch to include sales, parts, rental, and service while gaining hands-on leadership experience.

Job Duties:

• Assist with the business forecast and annual operating plans for the branch.
• Reviews monthly operating results against forecast, to identify areas of focus and improvement.
• Enforces the adherence to company policy by personnel at the branch to assure compliance with internal and external safety, environmental and fiscal standards.
• Participates in establishing long-range goals, objectives and/or strategies, and communicates them to Branch personnel in a way that motivates them to achieve them.
• Analyzes activities, costs, operations, and/or forecast data to determine Branch's progress toward divisional and corporate initiatives. (e.g. Productivity, Wheeltime implementation, technician recruitment and retention, etc.) Leads related change efforts at the local level.
• Recommends and implements corrective action or procedural changes based on findings of above analyses. Monitors the success of these changes to assure continuous improvement.
• Resolves escalated customer or employee issues to result in the best possible outcome satisfied and loyal customers and employees.
• Maintains facility and equipment to corporate standards and specifications; negotiates with local providers of services and/or repairs to keep facility/equipment expenses within budgets.
• Recruits, promotes and/or hires qualified candidates for open positions are the branch.
• Assists with employees' performance, developing individual performance plans that lead to optimal people performance.
• Confers with Branch Manager and Divisional Leadership to review operational performance and discuss required changes in goals or objectives resulting from current status and conditions.
• Promotes and builds a workplace culture of engagement, growth, development, open communication, and civility.

Work Experience and Qualifications:

• Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Management or Leadership experience preferred.
• Ability to identify and implement process efficiencies.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nations largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.