Customer Service Representative in Hialeah, Florida at MD Turbines Inc

Job description
About Us:
MD Turbines is a leading jet engine teardown and repair facility specializing in turbine engines, parts, and components for the aviation industry. Our team takes pride in providing reliable, quality service with precision and integrity.

We are seeking a Customer Service Representative to join our growing operation. This individual will serve as the key liaison between our customers and internal teams — ensuring exceptional communication, timely updates, and a seamless customer experience from order to delivery.

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Key Responsibilities:
- Serve as the primary point of contact for assigned customers, building and maintaining strong long-term relationships.
- Coordinate with internal departments (Sales, Warehouse, Quality, and Repair) to ensure timely fulfillment of customer orders and service requests.
- Track repair orders, shipments, and quotations through Quantum or related ERP systems.
- Provide proactive communication regarding order status, delays, and delivery updates.
- Manage and resolve customer issues promptly and professionally.
Maintain accurate customer records, contact logs, and activity notes.
- Support the team with quote follow-ups, customer inquiries, and account management.
- Identify opportunities to enhance customer satisfaction and retention.

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Qualifications:
- 3+ years of experience in customer service, account management, or sales coordination (preferably in aviation, aerospace, or logistics).
- Strong organizational and communication skills.
- Experience with Quantum, Component Control, or similar ERP systems preferred.
- Proficient in Microsoft Office (Excel, Outlook, Teams).
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Detail-oriented with a problem-solving mindset.
- Bilingual (English/Spanish) a plus.

Hialeah, FL
Onsite
Full Time
About MD Turbines Inc
Founded in 2011 by Manuel De Jesus, MD Turbines began in a 4,000 sq. ft. leased space with just a few employees and a vision to deliver excellence in turbine engine disassembly and aircraft part logistics. Over the years, we’ve grown into a team of over 125 professionals operating from a 125,000 sq. ft. headquarters and an additional 140,000 sq. ft. of storage space. Our services include engine teardown, FAA 145-certified repairs, and long-haul logistics, supported by advanced inspection technologies. With a strong culture focused on quality, training, and customer satisfaction, we continue to lead in innovation and reliability. Our mission is simple: exceed expectations and elevate industry standards.