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ACS Customer Service Specialist in Wiesbaden, Hessen at Ladgov Corporation

Job Function: Customer ServiceEmployment Type: Full-Time
Ladgov Corporation
Wiesbaden, Hessen, 65189, Germany
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Job Description

Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
  • Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander’s Hotline responses
  • Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
  • Support customer service award programs and recognition events
  • Coordinate and standardize customer-facing service areas across the garrison
  • Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices
Qualifications:
  • Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
    — OR —
    6+ years of directly related experience, with 3 years in an English-speaking environment
  • Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
  • Strong communication, project coordination, and analytical skills

Job Location

Wiesbaden, Hessen, 65189, Germany

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