Customer Services Support Specialist in Wiesbaden, Hessen at Ladgov Corporation
Job Function: Customer ServiceEmployment Type: Full-Time
Ladgov Corporation
Wiesbaden, Hessen, 65183, Germany
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Job Description
Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
- Manage ICE comments, surveys, and Commander’s Hotline responses
- Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
- Support customer service award programs and recognition events
- Coordinate and standardize customer-facing service areas across the garrison
- Deliver ICE training and promote customer service best practices
- Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
— OR —
6+ years of directly related experience, with 3 years in an English-speaking environment - Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III (reading, speaking, writing)
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Job Location
Wiesbaden, Hessen, 65183, Germany
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