Director Nutritional Services at Beacon Health System – Kalamazoo, Michigan

Reports to the Vice President, Operations. Serves as the leader of support services at Beacon Kalamazoo Hospital, providing strategic leadership for the development of the support services such that a full and holistic continuum of services is created and structured in response to customer needs. Guides the development of the overall business and strategic plans, creates goals and plans for mission effectiveness, for quality and financial management and works to ensure the alignment of the support services with Beacon Kalamazoo Hospital and Beacon Health System (BHS). Is accountable for the overall performance of the support services. Scope of oversight includes: Food & Nutritional Services for Beacon Kalamazoo Hospital and other applicable sites. Clinical Nutrition and Nutrition Call Center supporting multiple campuses.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides quality and financial management for a service line(s) by:

• Directing quality initiatives, planning implementation and completing evaluations of indicators and results.
• Utilizing and ensuring continuous quality improvement philosophies, techniques and tools in all aspects of the position that are consistent with the Hospital's collaborative QI plan.
• Achieving financial and market share targets, in concert with the strategic plan.
• Exploring creative alternative care settings to achieve highest possible quality and lowest possible cost (best value) with appropriate utilization, case management and emphasis on prevention.
• Ensuring compliance with all regulating body requirements and standards for areas of responsibility.

Provides leadership and effectively fulfills cognitive responsibilities for a support services by:

• Identifying and developing an overall leadership structure and team for the various support services.
• Developing and implementing a strategic and operational plan for each support service. At a minimum, the plan should address: mission, social accountability, access, quality improvement, financial performance, market assessment and analysis, human resources and information management.
• Meeting and maintaining all regulatory requirements needed in each department.

Develops and maintains interpersonal relationships by:

• Communicating and relating effectively with all types and levels of people inside and outside the organization; also demonstrating respect for all and building trust.
• Evaluating staff performance honestly, fairly and in a timely manner, with emphasis on specific developmental plans for performance improvement and individual employee development.
• Confronting conflict directly and leading by example to promote an environment in the department(s) and organization that allows for fairness, equity and cooperation.
• Sponsoring Beacon Health System values through personal leadership and example, incorporating those values into the daily work of the division.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's Degree in Hospital Administration, Business Administration or a related field; a Master's Degree in a similar discipline is preferred. Demonstrated leadership skills in past positions consistent with and necessary to carry out the mission and leadership philosophy of BHS. Must maintain any pertinent applicable certifications and licenses.

Knowledge & Skills

• Demonstrates the organizational and managerial skills necessary to plan, organize, and manage departmental resources.
• Requires ability to analyze and communicate relevant data and uses creativity in planning, problem solving, goal setting and decision making.
• Exhibits high energy level; is able to seize opportunities and is also action oriented.
• Requires ability to deal with ambiguity, cope effectively with change (can "shift gears" comfortably) and deal with multiple tasks and priorities simultaneously. Also is willing to take risks and to analyze successes and failures for clues to improvement.
• Demonstrates managerial courage; also provides direct, current and complete feedback to others. Also demonstrates leadership philosophies which are firmly grounded in a team mentality and approach
• Exhibits composure and is poised under pressure. Can manage personal stress and deals with frustration in a positive manner. Seeks to find common ground in confrontation.
• Reflects high professional standards in interactions with others (i.e., fairness, empowerment, tact, motivation, etc.). Listens and values other points of view or opinions. Promotes integrity and trust.
• Recognizes needs of subordinates and provides resources to facilitate goal achievement.

Working Conditions

• Works in office, food preparation and patient care environments.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.