Dispatcher in Ft Pierce, Florida at John C. Cassidy Air Conditioning & Plumbing

Dispatcher

NisAir is seeking a full-time Service Dispatcher. In this role, you will deliver the most efficient, highest quality service to our customers. Our company prides itself on reliable service and strong customer relationships, and we're looking for others who feel the same. The position requires a well-organized individual that can multi-task and works well in a team environment. Duties include scheduling, dispatching Techs logistically and according to their skillset, performing general office tasks and maintaining exemplary customer service. This role offers an excellent opportunity to contribute to the efficient operation of our installation projects while providing vital administrative support. If you thrive in a fast-paced environment and have a passion for customer service and coordination, we encourage you to apply.

What We Offer:

· Competitive salary

· Opportunity to bonus based on closure % increase

· Consistent work with a thriving customer base

· Strong company culture as part of a larger organization

· Year-round training and development opportunities

· Full benefits with matching 401k

$19.00-$23.00

What You'll Do:

- Taking customer calls and scheduling appointments for HVAC services

- Communicating with technicians to ensure they have the necessary information and resources to complete their tasks

- Maintaining an accurate record of service calls, appointments, and customer information

- Providing customers with information about services, pricing, and scheduling

- Ensuring efficient routing of technicians to maximize productivity and minimize travel time

- Addressing and resolving customer complaints and issues in a timely and professional manner

- Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands

- Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

- Dispatch HVAC installation crews to job sites efficiently and accurately

- Coordinate permitting processes for installation projects, ensuring compliance with local regulations

- Communicate effectively with field technicians, clients, and vendors to facilitate smooth operations

- Maintain and update scheduling and dispatch logs

- Assist with administrative tasks such as data entry, filing, and document management

- Respond to customer inquiries and provide timely updates on project status

- Support office operations to ensure overall workflow efficiency

- Invoice Review for accuracy in billing

What You'll Bring:

- Proven experience in dispatching, office support, or related roles, preferably within the HVAC or construction industry

- Strong organizational and multitasking skills

- Excellent communication and interpersonal abilities

- Ability to work under pressure and prioritize tasks effectively

- Knowledge of permitting processes and local regulations related to HVAC installations is a plus

- Proficiency in MS Office Suite and dispatching software

- Attention to detail and problem-solving skills

- Strong problem solving

- Minimum 2 years of phone experience working with incoming calls

• Service Titan experience a BIG PLUS

• Excellent computer skills

• Knowledge of Outlook and Microsoft Word

• Self-Motivated, team player, strong multi-tasking experience

• Air conditioning or home improvement phone experience is also a plus

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills

• Experience with logistics

Working With Our Company:

Since its establishment in 1973, NisAir has maintained a consistent objective: to deliver exceptional service to our customers while fostering enduring relationships grounded in customer satisfaction, trust, and value. As a subsidiary of a larger corporation, we are committed to cultivating a positive organizational culture that recognizes each employee as an individual, providing opportunities for personal growth and professional advancement.

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.