Scheduling Coordinator at HighFive Healthcare – Hoover, Alabama

We are seeking a friendly, organized, and detail-oriented Scheduling Coordinator to join our specialty dental team. In this role, you will be responsible for managing the surgical schedule, coordinating patient appointments, and ensuring a seamless experience for every patient. The ideal candidate is professional, patient-focused, and thrives in a fast-paced, team-oriented environment.

Duties and Responsibilities

• Manage and maintain the doctor’s schedule with accuracy and efficiency.
• Master scheduling software and ensure the integrity of the appointment system.
• Answer incoming calls and return voicemails promptly, providing professional and courteous customer service.
• Administer and respond to communications via email and other channels.
• Coordinate with referring offices to gather necessary information for upcoming appointments.
• Welcome patients warmly and ensure a positive experience from start to finish.
• Maintain accurate and up-to-date patient records in the system.
• Adhere to OSHA, HIPAA, and internal practice policies at all times.
• Assist with additional administrative tasks and special projects as assigned.

• 1+ years of dental or oral surgery practice experience is preferred.
• Basic knowledge of dentistry and oral surgery is a plus.
• Exceptional interpersonal skills as you interact with patients, families, doctors, and team members.
• Effective verbal and written communication skills in person, on the phone, and over email.
• Professional attitude and appearance.
• Ability to manage multiple priorities and problem solve effectively.
• Understands and accepts responsibility for the schedule.
• Basic computer software knowledge.
• High school diploma or equivalent.

Benefits Offered

• Medical,Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match