Overnight Shelter Coordinator at Sojourner Center – Phoenix, Arizona

1. Recognizes and responds to impacts of domestic violence and other trauma, assisting the team in working in a collaborative, coordinated manner. This includes effective collaboration of services across a variety of internal programs and outside agencies.
2. Provides on-the-job training opportunities to Shelter Services Case Managers and PRN’s related to effective service provision and documentation of services in conjunction with the Senior Director of Programs, assisting in the training and support of staff as assigned. Conducts one-on-one supervisions and team meetings.
3. Effectively communicates with staff and management to ensure that supervisory relationships are built and implementation of decisions are understood in relationship to the guidelines, best practices, and mission of the agency. Includes forming relationships with staff and residents, providing objective support and maintaining professional boundaries.
4. Utilizing a social ecological framework, advocates and supports staff in ensuring a resident’s right to self-determination, confidentiality, access to supportive services and resources, and inclusion in decision-making affecting their well-being utilizing culturally competent practices.
5. Identifies, adapts, and responds to crisis events, applying crisis intervention and prevention techniques and implementing culturally competent practices.
6. Ensures clear, concise, and consistent documentation in accordance with established guidelines and aligned with Quality Assurance policies and procedures by assisting case managers with case file reviews and daily staff meetings.
7. Assesses needs of residents, providing direction to staff in service provision while building rapport and a positive sense of community; may carry an assigned caseload; may provide psychoeducation by facilitating groups and classes offered on/off-site.
8. Builds and maintains relationships and partnerships with other agencies for purpose of providing services to individuals and families applying to programs from outside the community; travels as required for home visits to off-site properties and community events.
9. May create and maintain Waitlist and Occupancy Chart for Community Based Transitional Housing Program; conducts program reviews in accordance with staffing calendar, submitting forms to Assistant Director for review.
10. May include responsibility for reviewing applications, scheduling application staffings and interviews with case managers and applicants.
11. May monitor residents’ self-administration of medications and participate in the care and maintenance of the campus and equipment; including preparing/cleaning/packing rooms.

Education, Experience, and Other Requirements

Physical Factors/Working Conditions

Other Duties