Senior Sales Support Specialist at CBTS – Toronto, Ontario

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

As a Senior Sales Support Specialist, you’ll work closely with sales and technical teams to support complex sales activities and enterprise customer engagements. You’ll help manage enterprise agreements, support both pre‑ and post‑sales processes, and ensure smooth coordination across internal teams. This role is ideal for someone who enjoys working in a fast‑paced environment, managing details, and supporting high‑impact sales initiatives.

• Partner with sales teams throughout the entire sales lifecycle—from opportunity development through close and renewal
• Support the management of Enterprise Agreements, including true‑ups and true‑forwards
• Prepare and coordinate complex proposals, quotes, RFP/RFI responses, and contracts with internal stakeholders
• Ensure all sales documentation, pricing, and approvals are accurate and completed on time
• Track sales pipeline activity, forecasts, and performance metrics, and provide reports and insights to leadership
• Maintain internal asset management tools and related documentation
• Keep CRM records up to date to ensure data accuracy and visibility for sales teams
• Assist account managers with renewals, upsell and cross‑sell opportunities, and customer onboarding

Success in this role is measured by:

• Accuracy and quality of sales documentation
• Meeting internal service‑level agreements (SLAs)
• Timely resolution of escalations
• Accurate and timely reporting
• Maintaining clean, reliable CRM data

You should be comfortable working with the following tools and capabilities:

• Salesforce or similar CRM platforms
• Sales and contract management (SCM) tools
• Microsoft productivity tools (Excel, Outlook, etc.)
• Supplier and partner portals
• Reporting and analytics tools such as Tableau and Power BI
• ServiceNow (CSM preferred)
• Strong negotiation and collaboration skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• A customer‑focused mindset

• Solid understanding of products and services
• Clear written and verbal communication skills
• Strong organizational and time‑management abilities
• Customer relationship management and problem‑solving skills
• Experience using CRM and sales support tools

• Customer and externally focused
• Takes ownership and accountability for results
• Proactive and solutions‑oriented
• Comfortable collaborating across teams
• Produces high‑quality work and supports ongoing learning and development

• Certifications are not required but are considered a plus

• Bachelor’s degree preferred
• 5+ years of relevant professional experience
• 5+ years in sales support, sales operations, or a related role

75-90k range for base not including bonus.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.