Sales Development Representative at SuiteOp – New York, New York

About SuiteOp

SuiteOp is a property operations platform built for the modern hospitality operator — managing smart devices, deploying next-gen guest experiences via web apps, and field teams across large portfolios. We integrate with everything from smart locks to payment processors, and serve operators running thousands of units across short-term rentals and boutique hotels.

We're a lean, seed-stage team ($3M+ raised) that ships like a company many times our size. The reason: we build with AI, not just for it. Claude Code, Cursor, and Copilot aren't afterthoughts here — they're core to how we work every day.

We're in the middle of a clean-room rebuild: migrating from a legacy no-code platform to a hand-crafted TypeScript monorepo. New database, new API layer, new dashboard, new mobile app — all being built from the ground up, right now. It's the most interesting moment to join.

Sales Development Representative (NYC)

We've achieved strong product-market fit and are scaling our outbound engine in North America. We're looking for a relentless, phone-first, AI-forward SDR to join our NYC office and become the tip of the spear for SuiteOp's growth.

At SuiteOp, AI is how we get leverage, but it's not how we close. Our sales team uses AI to research accounts, personalize outreach at scale, prep for calls, and operate faster than traditional sales teams. But when the phone rings, it's you on the other end. Property managers don't buy from bots, they buy from operators who understand their business, ask sharp questions, and earn trust in real time. We're looking for someone who uses AI to sharpen every human interaction, not replace it.

This isn't a role for someone who wants to hide behind AI-generated LinkedIn messages. You'll be dialing 100+ times a day, booking 4 demos daily, and owning the top of the funnel for our Account Executive team. If you love the phone, thrive on rejection, use AI to 10x your prep, and know that the conversation itself is where deals are won, keep reading.

Key Responsibilities:

• Make 100+ outbound dials per day to property managers and hospitality operators across North America
• Book 4 qualified demos per day for our Account Executive team
• Own your pipeline, research accounts, craft personalized outreach, and follow up relentlessly until you get a yes or a hard no
• Leverage AI tools (ChatGPT, Claude, Clay, Apollo AI, Gong, etc.) to research accounts, personalize messaging, and prep for every call
• Run multi-touch outbound sequences across phone, email, and LinkedIn, powered by AI-assisted personalization, delivered with your voice
• Qualify inbound leads and route them to the right AE with crisp handoff notes
• Master our ICP, pain points, and talk tracks within 30 days, so you can hold a real conversation without a script
• Update CRM obsessively, every call, every note, every next step
• Partner with AEs to build territory plans and attack target account lists together
• Feed market intel back to marketing and product, what's landing, what's not, and why
• Experiment with new AI workflows and share wins with the team, we promote the builders
• Represent SuiteOp at local NYC industry events and meetups

Compensation:

• On-Target Earnings (OTE): $90,000 - $100,000
• Competitive base salary + uncapped commission
• Equity ownership in SuiteOp
• 401k match
• Health insurance
• Fully in-office role at our NYC headquarters

Required Skills & Experience:

• 1+ years of outbound SDR/BDR experience at a B2B SaaS company, ideally selling to SMBs or mid-market
• Proven phone-first track record, you've hit 100+ dials/day and consistently booked meetings through real conversations, not automation alone
• Hands-on experience using AI tools (ChatGPT, Claude, Perplexity, etc.) in a sales or work context, you have specific examples of how AI has made you faster or better
• History of over-achievement, show us the quarters you finished at 120%+
• Exceptional verbal communication, you sound confident, curious, and human on the phone; you can read a room (even over the phone) and adapt in real time
• Thick skin and short memory, you treat rejection as data, not defeat
• Strong written chops, your cold emails get opened and replied to because they sound like you, not like GPT
• Comfortable with modern sales stack (CRM, dialers, sequencers, sales intel, AI research tools)
• Self-starter mentality, you don't wait for a manager to tell you to make the next call
• Gritty, competitive, coachable

Ideal Candidate:

• Experience selling into hospitality, property management, real estate, or adjacent industries
• Has run a dialer like Orum, Nooks, or ConnectAndSell at volume
• Uses AI daily as a force multiplier, you've built prompts, GPTs, or workflows that speed up research, writing, or prospecting, but you know when to put the tools down and pick up the phone
• Believes the best outreach blends AI leverage with genuine human curiosity, generic AI-generated blasts make you cringe
• Curious about the cutting edge, you follow AI developments, test new tools, and share what works
• Multilingual (Spanish a plus given our LATAM expansion)
• Former D1 athlete, performer, or anyone who's lived in high-rep, high-feedback environments
• Lives for the hunt, you get a genuine thrill from a cold prospect saying "yeah, let's set up that demo"
• Process-oriented but not robotic, you can deviate from the script when a conversation gets real

What Success Looks Like in the First 90 Days:

• Ramp to full activity (100 dials, 4 demos/day) by end of month 2
• Book 60+ qualified demos that convert to opportunities for your AEs
• Develop deep product and ICP mastery, you can handle any objection on the first call, in your own words
• Build at least one AI-powered workflow that measurably improves your (or the team's) output
• Contribute at least 3 refinements to our outbound playbook based on what you're hearing on the phones
• Build a target account list and territory plan you own
• Source at least one closed-won deal that starts in your top-of-funnel

Why Join Now:

• Join at the inflection point, we have PMF, a product customers love, and we're building the outbound machine that takes us to the next level
• Work at an AI-forward company that invests in the best tools, and still believes real relationships are built one conversation at a time
• Work alongside founders and a sales leadership team that coaches daily and rewards results
• Uncapped commission with a comp plan designed for overachievers
• NYC office with energy, accountability, and a team that wants to win together

If you love the phone, hate participation trophies, use AI as a sharp tool (not a crutch), and want to join the scrappiest team in hospitality SaaS, we want to meet you.