Billing Research Specialist at Wheels, Inc. – Alpharetta, Georgia
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About This Position
Location: Alpharetta, GA
Posted on: Posted Yesterday
Time Type: Full time
Requisition ID: R5184
Job Description:
The Billing Research Specialist will be responsible for analyzing daily and monthly billing data for trends and variances. This role will require an ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced fluid environment. Tasks also include managing and processing vendor invoices for vendor payment according to terms, maintain vendor relations, and account reconciliation.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Manage the production of special billing reports and requests as required
- Manage 3rd Party Payment Services as requested including collaboration with EDI team to establish electronic feeds of client invoices
- Work with internal and external customers including Sales, Marketing, and Executive Management Team to resolve client invoicing inquiries, identifying root causes
- Responsible for understanding the current billing processes for production and distribution of client invoices
- Develop a knowledge of all invoice formats, placement of all invoices as well as all contract types and product types
- Identifies gaps and opportunities for overall efficiency in the billing process and develops formal recommendations
- Prepare and audit databases supporting client audits for Pre and Post Billing activities
- Prepare supporting documentation with detailed explanation of database tables for client audits
- Review, analyze and prepare vendor invoices, including specialty accounts, for processing
- Prepare and scan vendor invoices within imaging system
- Responsible for reconciling vendor statements
- Identifying the root cause of vendor and client inquiries
Other Duties
- Enlist the efforts of Account Managers and Senior Management when necessary to accelerate the billing process and resolve any issues
- Collaborate with the Accounts Receivable team to research, analyze and resolve client billing disputes as needed
- Manage and monitor improvement actions to measure the success of changes and enhancements
- Back up team members in their absence
- Create ad hoc reporting as necessary
- Assist in client invoice audits
- Enforce quality procedures; develop and implement new analyses to ensure accuracy of pricing and billing associated with new products and modified client agreements
- Other duties and responsibilities as assigned
LEADERSHIP RESPONSIBILITIES
- No leadership responsibility
COMPETENCIES - SKILLS
- Demonstrate flexibility, self-control, and responsibility
- Demonstrates proactive approach internally and externally
- Project enthusiasm along with problem solving
Education & Experience
Bachelor's Degree, in Accounting or Finance preferred
Experience working with 3rd party portal
Intermediate-Advanced skills in Excel; including Pivot tables, X-Lookup and V-Lookup
Related work Experience of 5 years or commensurate experience with Billing
Strong financial analytical and customer service skills
Must possess keen attention to detail
Access experience is a plus; Working knowledge of SQL strongly preferred
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity – Always act with integrity and honesty.
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS and WORK ENVIRONMENT
- Work Environment: This hybrid position is in Alpharetta, GA and operates in a professional office environment.
- Position Type/Standard Schedule: This is a full-time position, Monday through Friday 8a-5p
- Travel: No travel is expected for this position.
- Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our BenefitsWheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$40,500-$56,700The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels Is Committed to Making Our Organization One of the Best Places to Work
As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.
The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.
When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.
Ready to experience the Wheels culture for yourself?
10 years average employee tenure
10 times recognized as one of Chicago's Best and Brightest Companies to Work For
50+ health, wellness and engagement benefits
2,500+ online learning programs
Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.
Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.
Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.
We Are Dedicated to the Safety and Health of our Employees
Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.
Wheels Fosters More Than Just Work RelationshipsWe hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.
At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.
The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.
This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.