Operations Team Lead (FT) at See Rock City Inc – Lookout Mountain, Georgia

Job Summary

The Operations Team Leader supervises the daily operational functions of Rock City Gardens, including parking lots, trails, restrooms, and facilities. This role ensures all areas are guest-ready, clean, and well-maintained, while coordinating partner assignments and providing leadership for daily operations and special events. Under the direction of the Operations Manager, the Operations Team Leader also assists with setup and takedown for events, ensures safety and efficiency throughout the property, and leads partners in alignment with Rock City Enterprises’ mission and values.

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the values of the Culture of Excellence and serve as a role model for guest and partner interactions.
• Supervise and assign work to up to 25 Operations Partners, ensuring daily tasks are completed efficiently.
• Ensure trails and grounds are properly opened and closed each day.
• Maintain clean, litter-free trails, restrooms, and facilities that reflect Rock City’s quality standards.
• Oversee parking lot operations daily to ensure guest convenience, safety, and efficient traffic flow.
• Coordinate setup and takedown for special events at Rock City and Grandview.
• Monitor restroom and facility cleanliness, ensuring high service standards are consistently met.
• Ensure designated buildings are serviced, stocked, and cleaned daily.
• Provide operational support for special projects and seasonal attractions (e.g. Enchanted Garden of Lights).
• Respond to security monitoring and alarm calls during operating hours as needed.
• Provide clear direction to partners and ensure assigned duties are completed to standard.
• Serve as the point of contact for guest inquiries, feedback, and requests in the absence of the Manager, maintaining professionalism and timely communication.
• Train new partners in opening/closing procedures, safety protocols, and guest service expectations.
• Support interviews and onboarding for new Operations team members.
• Submit maintenance, facilities, and safety requests as needed.
• Oversee daily supervision of partners alongside the Manager and other Team Leaders, motivating and guiding them in accordance with company values.
• Adhere to all organizational processes and procedures consistently.
• Perform other duties as assigned by management.
• Work with Operations manager to complete SOPs
• Maintain appropriate inventories of supplies, including satellite supply closets

Qualifications

Education& Experience

• High school diploma or GED preferred.
• Previous experience in operations, facilities, or grounds maintenance preferred.
• Leadership experience in hospitality or attraction-based environment strongly desired.

Knowledge & Skills

• Outgoing, friendly personality and a commitment to providing excellent guest service.
• Strong leadership and communication skills; ability to motivate and supervise a team.
• Ability to read, interpret, and write reports or correspondence.
• Ability to effectively present information and respond to questions from guests, partners, and management.
• Strong organizational and time management skills.
• Ability to estimate and order necessary supplies or stock.
• Proficiency with basic computer programs (Microsoft Office preferred).
• Ability to schedule up to 25 team members

Licenses & Certifications

• Valid driver’s license and good driving record required.
• Ability to travel locally to procure supplies.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 80 pounds.
• Frequent walking, standing, stooping, kneeling, or crouching.
• Ability to work outdoors in varying weather conditions.
• Flexible schedule including nights, weekends, holidays, and special events.

Company Mission & Core Values

Mission: To create Memories worth Repeating for our Guests and our Partners.

Core Values: Innovation | Communication | Learning | Appreciation | Accountability | Proactivity