Financial Counselor at Tampa Family Health Centers – Tampa, Florida

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

At Tampa Family Health Centers, healthcare is more than a service—it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change.

Joining TFHC means becoming part of a mission-driven organization where professionals are supported in delivering patient-centered care that makes a real impact.

We are seeking a Financial Counselor to join our Finance team. This role is responsible for screening patients for insurance coverage and financial eligibility, ensuring patients are placed in the appropriate pay category, and supporting payment arrangements in accordance with TFHC policies. The Financial Counselor works closely with clinical, front office, and social work teams to promote compliance, access to care, and continuity of services.

• Screen patients for insurance coverage and verify income eligibility

• Complete financial re-screens and update demographics and pay categories in the system

• Review uninsured patients and determine appropriate payment plans and expiration dates

• Obtain insurance authorizations and coordinate with registration staff

• Provide patients with required financial documentation and letters

• Ensure sliding fee patients sign required acknowledgements

• Coordinate emergency visit authorizations when needed

• Maintain patient privacy and confidentiality at all times

• Assist with front office support during slower periods

• Recall patients for required health screenings per pay plan guidelines

• Participate in meetings and support TFHC’s Mission, Vision, and Values

• Perform other duties as assigned

• High school diploma or equivalent required

• Previous experience in healthcare financial counseling, insurance verification, or patient access preferred

• Strong verbal and written communication skills

• Proficiency with Microsoft Word, Excel, and basic computer systems

• Ability to type accurately with strong attention to detail

• Ability to handle sensitive information with professionalism and discretion

• Comfortable working in a fast-paced healthcare environment

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees), including:

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• Generous PTO and 7 paid company holidays

• 401(k) program with employer contribution after one year

• Employee discount program for entertainment, travel, and more

At TFHC, you’ll be part of a collaborative team dedicated to removing barriers to care and supporting patients beyond the exam room. Your work will directly impact access to healthcare for the communities we serve.

If you’re passionate about helping patients navigate healthcare coverage and financial access, we encourage you to apply and join Tampa Family Health Centers.