Cemetery Administrative Coordinator in San Antonio, Texas at El Carmen Catholic Church

Employment Status: Part-Time less then 20 hours

FLSA Status: Non-Exempt (Hourly)

Schedule: Monday – Thursday 8:30am to 3:00pm Friday 8:30am to 12:00pm less than 20 hours per week

Reports to: Pastor

Summary: The Cemetery Administrative Coordinator interacts primarily on the telephone and in person with families and

must be courteous, professional and helpful. This position provides administrative support to families and generally the first

point of contact of our cemetery. The Cemetery Administrative Coordinator ensures the smooth operation of the office while

also assisting other office personnel with administrative details.

Requirements

Position Responsibilities:

• Answer phones, interoffice communication, schedule appointments as needed.
• Provides general administrative support to include but not limited to daily deposits and filling.
• Assist families with merchandise purchases that are relative to grave, crypt or niche.
• Assist visitors inquiring about burial locations.
• Assist families that come into office for concerns with cemetery policy.
• Provide other internal cemetery locations with daily interment lists and ensures that interments are recorded properly and on a timely basis.
• Maintain all property files, etc. with attention to detail and accuracy. Make sure death register and cemetery register are accurate and up-to-date.
• Prepares plot contracts
• Assists families that come into the office and provide prompt and courteous service.
• Maintain a good knowledge of cemetery policy in order to assist families and coworkers.
• Assists with the billing process, audit procedures and inventory.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Answer telephone questions, concerns, etc. in a professional manner.
• Responsible for making certain the cemetery arrangement office is “family ready” at any given time.
• Assist with maintaining and scheduling of cemetery services.
• Death Records: Enter death records into the parish database. Have a working knowledge of cemetery records. Enter data as needed. Locate grave deeds and records.

Education:

• High school diploma or equivalent
• Associates degree preferred

Experience:

• At least two (2) years of working in an office environment.
• At least two (2) years of working with cemeteries or funeral services.
• At least two (2) years record keeping experience.

Minimum Knowledge and Skills:

• Good people skills with ability to relate to a wide range of people;
• Must be able to handle stressful situations while maintaining your composure;
• Experience with email, word processing, telephone and other standard office applications and equipment;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal communication skills
• Discretion is absolute must
• Bilingual