Scheduling Coordinator at Prestige Emergency Room, LLC – San Antonio, Texas

JOB TITLE: Administrative Coordinator

DAYS AND HOURS OF WORK: Monday Friday, 8AM 5PM. Some weekend events included.

LOCATION: Assigned office. Non-remote position.

REPORTS TO: Chief Operating Officer (COO)

DATE CREATED: 2/1/2024 LAST UPDATE:

JOB SUMMARY:

This position must possess exceptional administrative and communication skills, with a strong focus on credentialing, managing the work schedules of multiple physicians, and completing a variety of administrative tasks in a timely manner. Will also assist the Chief Operating Officer (COO) with the operational coordination of multiple clinics and the planning of events.

ESSENTIAL FUNCTIONS:

Management of Physicians Work Schedule: Efficiently manage and coordinate the work schedules of all physicians, ensuring all changes are posted and communicated in a timely manner.

Credentialing & On-boarding: Manage the credentialing process for new and existing providers, ensuring compliance with organizational standards. Support the on-boarding process for new hires.

Daily Operations Support: Coordinate and assist with the maintenance and repair of office equipment and facility repairs to ensure a smooth and functional work environment across all clinics.

Administrative Assistance: Provide general administrative support including filing, documentation, data entry, supply orders and managing communications between departments.

Communication: Serve as a key point of contact for internal teams and external partners, ensuring that all communication is clear and efficient.

Executive Support: Prepare reports, presentations, and correspondences on behalf of the Chief Operating Officer (COO) and assist with the planning and coordination of meetings and events. Perform other duties as assigned by COO.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Attention to detail and a commitment to accuracy.

Excellent written and verbal communication skills.

Previous experience in credentialing and administrative support within a healthcare setting is a plus.

Proficiency in Microsoft Suite and credentialing software is desirable.

Experience in developing and maintaining the work schedule of multiple physicians is required.

Ability to work independently and as part of a collaborative team.

Patience, tact, and cheerful disposition; ability to work collegially and model teamwork approach.

Strong integrity with absolute respect for the sensitivity and confidentiality of employee and patient records and the company's proprietary information.

Ability to seek out new methods and willing to incorporate them into existing practices when applicable.

Prompt, dependable, and able to perform the required duties regularly and predictably.

EDUCATION AND EXPERIENCE: Human Resources, Healthcare or Business Administration, or related discipline required. A minimum of two years of progressively responsible experience in the health care industry. Excellent verbal and written communication are essential.

QUALIFICATIONS: To perform this job successfully, the employee must be able to perform each essential function, as well as the physical and mental requirements satisfactorily. The requirements listed are representative of the knowledge, skills, abilities, and other characteristics required.

PHYSICAL REQUIREMENTS: Standing/Walking/Mobility: Must be able to stand intermittently and be capable of walking on hardwood and linoleum floors with concrete underpayments. Must be able to walk between various clinical areas and departments and navigate to all clinical sites, billing facilities, or other sites necessary to achieve company goals. This position requires manual and finger dexterity and eye-hand coordination while performing normal office duties and responsibilities. The employee frequently is required to stand, walk, sit, climb, balance, stoop, crouch, kneel, and reach with hands and arms. Lift up to 50lbs and carry materials or products.

LANGUAGE SKILLS: Ability to read and interpret documents such as contracts, instructions, and procedure manuals. Ability to write policies and procedures, complete organization forms and correspondence, as needed. Ability to speak effectively and provide presentations.

REASONING ABILITY: Able to think and reason to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT: Fast-paced work environment. The work environment noise level is usually moderate.

PROJECT MANAGEMENT: Must be able to successfully manage multiple projects. Ability to plan, oversee and complete projects and tasks as scheduled, display time management and problem-solving skills.

This job description may be adjusted as needed based on business demands and the evolution of the healthcare industry.

** DISCLAIMER: The above duties and responsibilities are essential job functions, subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

Work Environment:

This role operates in a professional healthcare office setting with occasional travel to clinics.

Must be available to respond to occasional after-hour emergencies.

Must be capable of lifting 50 pounds.