Medical Scheduler Team Lead - STX at NEXT Oncology – SAN ANTONIO, Texas
NEXT Oncology
SAN ANTONIO, Texas, 78229, United States
Posted on
Updated on
Salary:$34000.00 - $42000.00/hrEmployment Type:Full-TimeExperience Level:5-7 YearsMinimum Education:Associates Degree
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About This Position
Position Description: Minimum Qualifications:
The Medical Scheduler Team Lead will perform Medical Scheduler job tasks as well as oversee Medical Schedulers in scheduling all routine and non-routine medical services with various local healthcare providers for an assigned patient population. In addition, the Medical Scheduler Team Lead will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting.
- High School Diploma, Associate Degree and/or certificate program preferred
- Five years of medical clinic administrative or medical scheduling experience preferred.
Essential Duties and Responsibilities:
- Schedules appointments for patient consultations, procedures and visits.
- Schedules diagnostic and imaging tests.
- Schedules office and hospital based medical procedures, and tests.
- Enters notes/special instructions as needed for scheduling in the electronic medical record.
- Coordinates with health care professionals about schedules, patients and any changes.
- Resolves scheduling conflicts as they occur.
- Uses insurance contract list and protocols to determine the most appropriate approach to scheduling patient.
- Confirms patients insurance provider and either obtain prior authorizations or communicates need for prior authorization to appropriate parties as needed
- Reviews and evaluates scheduled appointments for completeness and accuracy.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Answers phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments.
- Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
- Provide excellent customer service to all internal and external customers.
- Makes and distributes patient schedules.
- Improves and maintains positive customer service relations by the team.
- Leads and directs schedulers.
- Provides training for all new schedulers.
- Ensures team compliance with SOPs and Workflows
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
- Requires standing and walking for extensive periods of time.
- Occasionally lifts and carries items weighing up to 40 lbs.
- Requires corrected vision and hearing to normal range
Supervision
The Medical Scheduler Team Lead reports to the VP Clinical Operations
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Job Location
SAN ANTONIO, Texas, 78229, United States
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