Technical Support - Contract - Salem, VA - Onsite in Richmond, Virginia at INFO ORIGIN INC

Role : Technical Support

Location : Salem, VA (Onsite)

Interview : Only in person

Employment Type : Long Term Contract

Note : Candidates local to the Roanoke/Salem, VA area required

Job Description :

We are seeking a hands-on Desktop Support Technician to provide onsite end-user support across the district. This role focuses on supporting field staff with new and existing technologies, ensuring seamless day-to-day operations, and enabling users to effectively perform their job functions through innovative use of technology.

• Provide onsite technical support to end users across the assigned district
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support and manage desktop and laptop computers, as well as wireless/mobile devices
• Assist users with Microsoft technologies including Windows, Office 365, SharePoint, and MS Teams
• Respond to and track service requests using help desk/ticketing systems
• Escalate complex issues as needed and ensure timely resolution and communication
• Work closely with field staff to implement and support new technology solutions
• Deliver excellent customer service with a strong “customer-first” mindset
• Maintain accurate documentation of issues, resolutions, and support activities

• Strong experience with Microsoft technologies:
  • Windows OS
  • Microsoft Office Suite (including Office 365/Online)
  • SharePoint and MS Teams
• Hands-on experience with desktop/laptop support and wireless devices
• Proficiency in troubleshooting tools and techniques
• Experience with help desk ticketing systems and reporting tools
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Demonstrated customer service skills

• Valid driver’s license with a clean driving record required
• Will be required to drive a state vehicle as part of the role

• Daily onsite interaction with end users across the district
• Field support environment requiring mobility and adaptability