AMBULATORY PRODUCT OPERATIONS COORD at H. Lee Moffitt Cancer Center – Tampa, Florida

Summary

The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy.

This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.

Responsibilities

Vendor and Record Coordination

• Serve as the primary point of contact for vendor communication and issue escalation.
• Monitor vendor KPIs, track service-level compliance, and support quality audits.
• Coordinate escalated requests for successful resolution in accordance with departmental standards.

Operational Workflow and Process Improvement

• Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements.
• Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.

Customer Service and Escalation Management

• Provide excellent communication and service to internal and external stakeholders.
• Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.

Data Management and Reporting

• Ensure data accuracy across systems by auditing record completion and vendor productivity reports.
• Assist with data entry, verification, and report generation to track team performance.

Team Support and Collaboration

• Support cross-functional teams and participate in project workgroups related to ambulatory initiatives.
Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.

• High School Diploma/GED
Minimum of three (3) years of experience in healthcare operations or vendor support.

• Associate's Degree in Healthcare Administration, Business, or a related field of study
Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification