Element Palmdale - Front Desk Agent at Aimbridge Hospitality – Palmdale, California
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About This Position
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Take comfort and convenience to new heights at Element Palmdale, with our nature-inspired suites with signature Heavenly bedding, flat-panel TVs, fully-equipped kitchens, free Wi-Fi and modern urban design with clean lines. Our Palmdale hotel's prime location offers seamless travel to nearby attractions like Edwards Airforce Base, Antelope Valley Mall, and Antelope Valley Fairgrounds. Start your mornings with selections from our complimentary Rise breakfast before setting off to explore High Desert. Enjoy our Motion fitness center, free bike rentals, heated outdoor pool, patio with BBQ areas, and intimate meeting space. Monday to Thursday 530 to 700 pm, guests can experience our Relax: evening reception which includes two complimentary drinks beer or wine, cheeses, breads and olives. Here on business our Element Palmdale is a stand-out among hotels near offices for Boeing, Lockheed Martin, NASA, Northrop Grumman & Plant 42. Whatever brings you to Palmdale CA maintain your balance at our longer stay hotel. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: