Solution Support Specialist in Whitby, Ontario at 360insights (Canada) Ltd.

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global programs, we help brands scale what works. Trusted by leading brands worldwide.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

All our job postings provide pay transparency. In addition to base salary, we offer bonus, stock options and a wide range of benefits.

About the role

The Solution Support Specialist supports Sales Engineers, Solution Consultants, and other cross-functional teams by owning the tools, workflows, and assets that help deals move efficiently from pitch to close.

You will use or develop modern tools, including AI‑supported workflows, to improve clarity, coordination, and consistency across contract workflows, RFP responses, demo environments, and reporting. You are highly organised with great attention to detail and ability to understand complex terminology, while staying curious, problem solving and looking for ways to continuously improve how work gets done.

What you'll do

• Own and manage Ironclad workflows and templates:
• • Create and maintain workflows for SOWs, renewals, amendments and cross-functional workflow needs
  • Manage approvals, issuance, and template updates
• Support Sales Engineers with decks, templates and process documentation
  Support Solution Consultants with production of Renewal SOWs, SOWAs, etc as needed
• Review and project manage incoming RFPs:
• • Set up timelines, folders, and collaboration spaces
  • Coordinate inputs from across different teams
  • Manage setup, assignments and answer drafts in Loopio
  • Prepare and polish decks and documents
  • Track progress and support follow‑up rounds, pitches, and demos

• Manage, maintain and update demo sites for Sales Teams, Sales Engineers and Solution Consultants:
• • Ensure demos reflect current capabilities and are regularly updated with products, programs, and promotions
  • Manage access and permissions
  • Refresh demo data to improve dashboards and visual impact
  • Assist with client specific demo site production as needed, co-ordinating across teams

• Reporting & insights
• • Extract and consolidate data from Salesforce, Engage, and Kantata
  • Maintain reports, dashboards, and key metrics
  • Highlight trends and support data quality improvements

What you'll bring

• 3 years+ experience supporting sales, solutions, or client operations

• Strong coordination and organisational skills
• Clear communication and strong attention to detail

Nice‑to‑have:

• Experience with contract workflows or document management tools

• Experience with Ironclad, Loopio, Salesforce, Engage, or Kantata

• Project Management experience

• RFP or demo environment experience
• SaaS or technology background

• Knowledge of 360insights platforms and services