Rental Service Manager in Houston, Texas at WORLDWIDE POWER PRODUCTS

Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips!

Quick and simple hiring process—apply today, and we’ll be in touch soon!

Clear path for career advancement with structured training and promotion opportunities.

Power Up Your Career with Worldwide Power Products

The Rental Service Manager is responsible for overseeing all service operations related to the rental generator fleet, including supervisory duties, service planning, and quality control. This role manages the inspection, maintenance, repair, and deployment of power generation equipment for the Rental Department at customer job sites and in the warehouse. Equipment includes diesel and natural gas generators ranging from 20 kW up to 3000 kW, as well as associated power distribution equipment. Manufacturers serviced include Caterpillar, Cummins, Kohler, Generac, Multiquip, and Olympian, among others.

Essential Duties:

Management

• Schedules all weekly field and warehouse work for technicians/warehouse team to ensure work is prioritized accordance with customer’s needs as well as departmental efficiency.
• Conducts monthly one-on-one meetings with direct reports and holds regular team meetings to communicate priorities, address challenges, and drive continuous improvement in service operations.
• Develops and maintains an on-call schedule for the technicians to respond to all rentals and service customer call outs.
• Approves maintenance and repair quotes for customers.

Generator Service Operations

• Oversees the inspection, service, and repair of rental generators (diesel and natural gas, 20 kW – 3000 kW) to ensure fleet readiness and reliability.
• Directs technicians in troubleshooting and resolving generator faults, including engine, alternator, and control panel issues for all major manufacturers (Caterpillar, Cummins, Kohler, Generac, etc.).
• Manages the preventive maintenance program for the entire rental generator fleet, ensuring all PM schedules are completed on time and documented accurately.
• Coordinates load testing, and commissioning of generators prior to customer deployment to ensure units meet performance specifications.
• Oversees proper equipment tagging, condition documentation, and placement of units in the ready line following service or return from rental.
• Coordinates with Rental Coordinators to ensure generators and associated distribution equipment are properly staged, transported, and set up at customer locations.
• Supports fuel management, coolant, and fluid checks as part of ongoing fleet maintenance to minimize unplanned downtime for rental customers.
• Properly tags all equipment prior to placing in the ready line.

Service Quality & Compliance

• Maintains service records, equipment condition reports, work orders, and inspection logs in a timely, accurate, and legible manner with sufficient detail to support accounting and fleet management needs.
• Provides on-call generator service support to technicians and customers on a 24x7x365 basis, responding to emergency power failures and critical service calls as needed.
• Monitors generator service quality standards; reviews completed work orders and performs periodic spot inspections to ensure technician output meets WPP quality expectations.
• Builds and maintains strong customer relationships by proactively communicating service status, managing expectations around repair timelines, and ensuring generator uptime meets or exceeds customer requirements.
• Enforces adherence to company service standards, manufacturer maintenance guidelines, and all applicable regulatory requirements across the service team.
• Prepares and reviews service reports, fleet utilization summaries, and generator performance records to support management decision-making and continuous improvement initiatives.

Safety

• Works in a neat, orderly, and safe manner, constantly seeking to improve methods and promote the safety of others.
• Complies with all company safety, health, and environmental policies to ensure a safe work environment.
• Reports all recognized unsafe conditions or acts to Management.
• Wears proper PPE when necessary.

Additional Responsibilities

• Attends training sessions as required.
• Performs all other duties as assigned.
• Supervise and direct the selection, training, development, appraisal, and work assignments of personnel in the Rental Team, approximately 7 employees are direct reports.
• Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.

EXPERIENCE:

• Five or more years’ experience in generator service or power generation, with at least two years in a supervisory or lead technician role, preferably in an equipment rental, industrial service, or power generation environment.
• Demonstrated ability to diagnose and resolve complex generator faults across diesel and natural gas platforms, including engine systems, alternators, automatic transfer switches (ATS), and control panels from multiple manufacturers.
• Working knowledge of generator control systems, paralleling switchgear, load bank testing procedures, and power distribution configurations used in rental and temporary power applications.

EDUCATION:

• High school diploma or GED or equivalent years of relevant experience and/or training
• Graduation from Technician/Maintenance training program preferred
• Current valid Texas driver's license

TALENTS:

• Time management
• Communication skills
• Self-starter
• Teamwork
• Basic Computer Literacy, including electronic mail, routine data entry, basic word processing and spreadsheets, etc.

CORE VALUES

• Communication: We encourage open, effective dialogue through the exchange of ideas and solutions through all levels of our company and our customers.
• Accountability: We are personally accountable for delivering on our commitments.
• Integrity: We believe that to be successful, it is essential to operate at the highest levels of honesty, responsibility, and trust.
• Teamwork: We succeed because we help our co-workers to succeed in a collaborative, supportive, creative, and enjoyable environment.
• Customer Satisfaction: We aim to meet or surpass our customer’s expectations by providing the highest quality products and customer service. Bend over backwards, can-do attitude
• Proven relationship-builder with strong interpersonal and communication skill

Why Join Worldwide Power Products

• Industry leader with a strong reputation in power generation
• Career growth through on-the-job training, mentorship, and promotions
• Competitive benefits including medical, dental, vision, and a 401(k) match
• Paid trips and spot bonuses – every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years
• State-of-the-art equipment and technology to do your job right
• A supportive team culture that values collaboration and expertise
• Performance-driven compensation with no ceiling on earnings.
• Access to company provided Hunting lease
• Hard Work Deserves Real Rewards
• Apply today and join a team where your skills, effort, and commitment pay off.

WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.