Business Resource Advisor at Colmena66 in San Juan, Puerto Rico at Puerto Rico Science Technology & Research Trust
Job Description
Job Title: Business Resource Advisor
Reports to: Associate Director (Colmena66)
Location / Hours: San Juan, Puerto Rico / Full-Time
Type of Contract: Regular Position (Probationary Period)
Overview of the Organization
The Puerto Rico Science, Technology and Research Trust (“PRSTRT” or “Trust”) is a private non-profit organization created in 2004 to encourage and promote innovation, transfer, and commercialization of technology and creation of jobs in the technology sector. We contribute to Puerto Rico’s public policy for science, technology, research, and development. The Trust’s mission is to invest, facilitate and build capacity to continually advance Puerto Rico's economy and its citizens’ well-being through innovation-driven enterprises, science, technology, research, and public health. Our vision is that Puerto Rico is a globally recognized innovation hub.
Colmena66, a program of the Puerto Rico Science, Technology and Research Trust, makes entrepreneurship easier by connecting entrepreneurs to the resources they need so that anyone in Puerto Rico can start and grow a business. It is a program of the Puerto Rico Science, Technology and Research Trust and an affiliate of the SourceLink national network. Colmena66 is the only organization throughout Puerto Rico that works with all types of businesses at any stage of business and connects people to the resources they need to start and grow businesses. This is done through one-on-one consultations, online inquiries, and community involvement.
Purpose
As Colmena66 continues to evolve its ecosystem-building efforts, the Business Resource Advisor will serve as an expert, trusted guide and liaison for Puerto Rico’s entrepreneurial and business community. This role helps small businesses and resource network organizations navigate the ecosystem and connect with one another, accelerating small business growth through preparedness, job creation, and economic development across the island. The Advisor also acts as a mentor and internal reference for Colmena66’s operations and strategies.
The Business Resource Advisor is a key member of the Colmena66 team and a recognized leader in Puerto Rico’s entrepreneurship community and in ecosystem-building initiatives. The role drives the development of innovative tools and resources that strengthen and support entrepreneurial ecosystems.
As a strategic listener and proactive networker, the Advisor is the primary point of contact for key businesses and business organizations using Colmena66’s platforms. The Advisor provides in-depth orientation, individually and in groups, and links entrepreneurs directly with the services of the Colmena66 Resource Network. In doing so, the Advisor helps build and integrate Puerto Rico’s entrepreneurship ecosystem.
The Business Resource Advisor leads stakeholder engagement within the Resource Network. The Advisor coordinates with decision makers in government, academia, and community-based organizations to develop content and educational materials for the entrepreneurial community.
The ideal candidate has a strong interest in entrepreneurship, community engagement, and economic development, along with customer service communications experience.
Above all, this role calls for passion and drive to serve Puerto Rico’s entrepreneurship community.
Key Responsibilities and Duties
Business Consulting & Entrepreneur Support:
- Serve as a trusted business consultant and first point of contact for entrepreneurs and small business owners, including responding promptly to hotline, email, and social media inquiries, within 24 working hours when possible.
- Conduct in-depth needs assessments of each entrepreneur’s stage, goals, and challenges. Provide strategic, personalized advisory and technical assistance services (in person, virtual, phone, or email) from startup through growth and expansion.
- Deliver individual and group orientations and coaching on key business topics, such as business planning, access to capital, and growth strategy, among others.
- Connect clients with the best-matched partners, funding, training, events, and opportunities. Follow up to measure outcomes and refine future guidance.
- Stay ahead of emerging entrepreneurial needs, trends, tools, and resources, and proactively research and identify new funding, training, and business opportunities for entrepreneurs, partners and Colmena66.
Educational Content & Resource Development:
- Lead the creation of high-quality educational content for the business community and resource partners, including presentations, webinars, workshops, trainings, blog posts, guides, and templates.
- Develop materials that help clients and partners understand network programs and services and organize website content by growth stage and industry.
- Curate events, openings, calls, solicitations and opportunities for weekly publications.
- Research needs the network cannot meet, plus targeted requests from funders and partners.
- Keep the Resource Navigator and website accurate through scheduled reviews.
Partner Engagement & Community Outreach:
- Act as liaison to Resource Partners: recruit and onboard new organizations, strengthen existing relationships, and foster collaboration among them.
- Advise partners on improving their delivery of business services.
- Hold regular meetings and partners’ visits and document outcomes in writing.
- Develop and deliver entrepreneurial events that address current needs and share market trends.
- Keep the team and community informed through weekly and monthly communications.
- Support Colmena66 and PR Science Trust staff as needed.
Thought Leadership & Representation:
- Serve as a subject matter expert on ecosystem building, entrepreneurship, and other business topics in presentations, conferences, exhibitions, and industry events.
- Represent and promote Colmena66 in entrepreneurship and community events throughout the community.
Case Management & Reporting (CRM):
- Document all services and referrals in SourceLink Pro® and master the platform.
- Track progress toward established goals and proactively seek opportunities to meet targets for client engagements, referrals, counseling hours, event attendance, and other key metrics.
- Review data monthly to keep client and partner records accurate, complete, and free of duplicates.
- Build and maintain an internal performance dashboard and CRM reports.
- Conduct follow-up calls and satisfaction surveys with clients and partners.
- Communicate professionally, using approved terminology and program scripts.
Project Management:
- Manage initiatives from ideation to completion, with plans, timelines, and budgets, using tools such as Microsoft Planner and Gantt charts.
- Implement data collection for each initiative, present impact results within 14 days of completion, and deliver SOPs with the impact report.
- Develop and improve operating policies and procedures to meet performance targets, such as client lead time.
- Onboard and support team members and coordinate with the marketing, outreach and DMC teams.
Since our organization is going to change to meet the needs of new designations, you can expect, anticipate, and assume that your job description will change to meet this challenge.
Qualifications & Technical Job Requirements
- Client-first mindset: Genuine empathy and a drive to see entrepreneurs succeed beyond the referral. Takes ownership of follow-up and solves problems proactively to create growth opportunities.
- Relationship builder: Earns trust quickly and sustains mutually beneficial partnerships with entrepreneurs, Resource Partners, funders, government agencies, and community leaders. Listens actively and takes real interest in others’ success.
- Communication: Fully bilingual (Spanish and English), with clear, professional written and verbal skills, cultural sensitivity, and strong presentation skills. Adapts tone and message to the audience and channel (phone, email, social media, in person).
- Ecosystem knowledge: Understands small business needs from startup through growth and the programs available across the network. Stays informed on industry changes and best practices.
- Training expertise: Designs and delivers educational content for diverse audiences and learning styles.
- Analytical skills: Analyzes quantitative and qualitative data to identify trends, measure impact, and make evidence-based recommendations.
- Project and process management: Manages multiple projects at once with high quality and proactively improves processes.
- Networking and systems thinking: Creates mutually beneficial collaborations using an ecosystem approach.
- Financial literacy: Understands basic business finance, funding sources, and government incentives in Puerto Rico.
- Technology proficiency: Quickly masters new software and CRM systems and is proficient in Microsoft Excel and other data analysis and visualization tools.
- Positive professional culture: Brings an optimistic, solution-oriented, and collaborative attitude. Contributes to a respectful, supportive team environment, welcomes feedback, shares knowledge, and approaches challenges with a constructive, growth-minded outlook.
- Integrity and respect: Upholds high ethical standards, maintains confidentiality, and treats others with dignity. Shows cultural humility and commitment to Puerto Rico’s economic development.
- Flexibility and travel: Works effectively with diverse personalities and is willing to travel across the island to represent the program.
Experience & Educational Requirements
- Bachelor’s degree in business administration or STEM related field.
- At least 4 years of experience in an active role in the local entrepreneurial ecosystem.
- 2+ years’ experience managing internal/external projects.
- Bilingual candidates (English and Spanish) are required.
- Attendance at partner and community events is required including some outside regular business hours.
- Proven experience developing educational material in different formats and providing training to different audiences.
“The Trust is an equal opportunity employer; we strive to maintain a workplace atmosphere that is free from discrimination. To those ends, the Trust provides equal employment opportunities without regard to race, color, sex, sexual orientation, age, marital status, national origin, social status, political affiliation, religion, physical or mental disability, veteran status, perceived or real domestic violence victim status, sexual harassment victim status, stalking victim status, and/or any other basis protected by law.”
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