Front Desk Patient Coordinator in Pittsburgh, Pennsylvania at University of Pittsburgh

Front Desk Patient Coordinator

Dent Med-Office of the Dean - Pennsylvania-Pittsburgh - (26006947)

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day the school’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research and service. In addition to being a great place to work the University offers robust benefits including: *11 Paid Holidays, Paid Vacation, Sick and Personal Days * Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year * Paid Parental Leave * Education benefits for eligible employees, their dependents and spouse/domestic partner * Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans * A robust retirement savings plan option. Including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement * Free PAT bus pass.

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Maintains accurate databases and records and ensures all forms and paperwork are completed and correct. Performs more advanced financial functions.

Essential Functions

University Dental Health Services, Inc. (UDHS) is a private dental practice staffed by the licensed dentists who serve as faculty of the University of Pittsburgh School of Dental Medicine. UDHS dentists include general practitioners as well as periodontists, prosthodontists, orthodontists, pediatric dentists, maxillofacial prosthodontists, anesthesiologists, and oral and maxillofacial surgeons. The Front Desk Patient Coordinator (PC) serves as the initial point of contact for patients seeking care at (UDHS).

The incumbent is responsible for receiving prospective patient calls, conveying requested information in a friendly and courteous manner, obtaining necessary information from patients to schedule all appointments, and the verification of insurance prior to the scheduled appointment. As patients visit UDHS, the PC team again plays a critical role in creating a positive, professional experience, from the welcome given by the PC to the courteous and efficient completion of the registration process for scheduled and emergency patients. The PC also collects individual patient payments and prepares daily reports for the business and billing offices. The incumbent must demonstrate excellent interpersonal skills and diligently observe HIPAA requirements in all dealings with patients and patient information. The PC must function well in a high-volume, fast-paced environment. Accuracy, attention to detail, and an ability to understand the mechanics of patient, provider, and practice account administration are critical to success in the role. UDHS staff are employees of the University of Pittsburgh and receive competitive salaries and attractive fringe benefits, including excellent health insurance, a generously matched retirement plan, paid time off, and tuition assistance.

Physical Effort

N/A

Assignment Category: Full-time regular

Job Classification: Staff.Patient Services Coordinator

Job Family: Health Professionals

Job Sub Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification: N/A

Work Schedule: Monday - Friday, 7:15 a.m. - 3:45 p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Cover Letter