Field Technician in Lansing, Michigan at Essintial Enterprise Solutions LLC

As an IT Field Technician, you'll be responsible for delivering top-notch technical assistance, from resolving hardware and software issues to setting up networks and installing equipment. Your role will involve traveling to different sites, interfacing directly with clients, and utilizing your expertise to overcome a diverse array of IT challenges.

Description of work:

This position will require cabling knowledge.

Strategically plan daily routes to meet deadlines efficiently.

Provide direct on-site problem resolution for both hardware and software.

Identify and resolve issues related to software, hardware, and operating systems.

Respond to tickets in accordance with SLA guidelines.

Configure and install new IT equipment.

Set up hardware and software components.

Perform regular maintenance on technology equipment.

Test equipment to diagnose and troubleshoot issues.

Document installations and repairs accurately.

Maintain all tools and equipment used during service calls.

Educate customers on proper equipment usage.

Ensure all systems are functioning correctly.

Manage stock of replacement parts and equipment.

Maintain incident records and their resolutions.

Exhibit exceptional organizational and time-management skills.

Demonstrate excellent communication skills and maintain a professional demeanor.

Record, track, and document the problem-solving processes including actions taken through to the final resolution.

Provide onsite and remote support to Tier 1 Field Technicians and piers.

Resolve Tier 1 support tickets.

Resolves more complex computer problems.

Mentor new hires and Tier 1 Field Technicians

Serves as a lead on high level projects and tasks.

Technicians must have experience with troubleshooting, diagnosing, and maintaining the following printer types:

• Printronix
• Zebra
• HP

#EES25

The Field Service Technician must be able to lift and carry up to 70 pounds and be able to push, pull or drag up to 100 pounds also be able to stand, walk, and bend for extended periods of time. The position may require working in confined spaces or at heights. All OSHA safety protocols must be adhered to.

Job Requirements

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Must be able to climb a ladder
• Cabling
• Maximum unassisted lift = 70 lbs. Average lift less than 20 lbs.
• Maximum move = 100 lbs. Push, pull or drag.

Minimum Required Tools

• Windows Laptop / Tablet / Smartphone
• Metric & Standard Nut Driver Set
• complete Phillips and Straight screwdriver set
• Standard Pliers & Needle-nose Pliers
• Metric and Standard Combination Wrench Set
• Hammer or Rubber mallet
• Wire Cutters
• Multimeter
• Electrical tape
• Cutting Blade / retractable razor blade
• Measuring tape
• Small Flashlight
• Small vacuum for Preventative Maintenance services
• Cable Ties
• Label maker
• 8 &12 ft ladder A-Frame
• RJ-45 crimp tool
• Ethernet cable tester (simultaneous 8-pin display)
• Cable toner & probe
• Cordless drill
• Fish tape
• Glow rods