Customer Account Manager (On-Site) at CHEMDAQ INC. – Pittsburgh, Pennsylvania

Join ChemDAQ – Protecting People, Powering Innovation

ChemDAQ is on a mission to eliminate exposure to toxic gases in workplaces worldwide. Our patented monitoring and control technologies protect workers in healthcare, medical device sterilization, and food & beverage processing environments, industries where gases such as ethylene oxide, hydrogen peroxide, and peracetic acid pose significant risks.

Headquartered in Pittsburgh, PA, ChemDAQ is growing quickly and seeking an experienced Customer Account Manager to help build, support, and scale a people-first organization.

Why ChemDAQ?

• Industry leadership: We deliver both gas-monitoring and abatement technologies that make workplaces safer.

• High-growth environment: Rapid expansion creates opportunities to build programs, improve processes, and grow with the company.

• Culture of innovation: Work alongside teams that value problem-solving, technology, and continuous improvement.

• People-first mindset: Our employees are our greatest asset, and we invest in their success and development.

This is a full-time, in-office role that plays a critical part in ensuring service accuracy, contract continuity, and a high-quality customer experience.

Position Overview

The Customer Account Manager (CAM) is responsible for managing a portfolio of active customers, with a primary focus on onboarding, service execution, contract renewals, and building positive relationships. This role serves as the central point of coordination between customers and internal teams, including Sales, Technical Services, Production, and Operations.

Success in this role requires strong attention to detail, disciplined follow-through, and the ability to manage multiple timelines simultaneously—particularly related to ChemDAQ’s Sensor Exchange Program (SXP).

Key Responsibilities

Serve as the primary point of contact for assigned customer accounts, building strong, professional relationships grounded in responsiveness and trust.

Manage customer onboarding from order confirmation through system implementation, ensuring clarity around timelines, expectations, and internal processes.

Coordinate closely with Sales, Production, Technical Services, and Accounting to verify orders, track fulfillment status, and resolve customer inquiries or issues.

Own the annual contract renewal process for ChemDAQ service programs, including the Sensor Exchange Program (SXP) and Extended Warranty agreements, ensuring accuracy and on-time execution.

Support customization of terms and documentation to meet customer-specific requirements when needed.

Maintain accurate, up-to-date customer records across internal systems to ensure data integrity and cross-departmental alignment.

Develop and maintain a strong working knowledge of ChemDAQ equipment, service programs, and customer applications.

Process sales orders, service renewals, and product upgrades to support long-term account success.

Proactively gather and relay customer feedback to internal teams to improve service delivery and reduce churn.

Support independent representatives and internal teams by ensuring customer commitments are clearly documented and met.

Required Skills & Qualifications

Bachelor’s degree in business, communications, marketing, or a related field—or equivalent professional experience.

Prior experience in customer service, account management, or a customer-facing operations role.

Exceptional attention to detail and comfort in managing information across multiple systems.

Strong organizational, time management, and prioritization skills.

Ability to work independently while collaborating effectively across departments.

Sound problem-solving and critical-thinking abilities.

Excellent verbal and written communication skills.

Professional, customer-centric demeanor with a sense of ownership and accountability.

Work Environment & Compensation Structure

Full-time, on-site position based in Pittsburgh, PA.

Competitive base compensation.

Performance-based incentive tied to customer contract renewals.

Comprehensive benefits package including:

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan with company contribution

About the Sensor Exchange Program (SXP)

All ChemDAQ gas monitoring systems include enrollment in our Sensor Exchange Program (SXP), which provides customers with regularly scheduled, pre-calibrated sensor replacements to ensure ongoing accuracy and compliance. The Customer Account Manager plays a key role in coordinating and renewing these services, which are central to customer safety and satisfaction.
Learn more at www.ChemDAQ.com/SXP-Exchange

About ChemDAQ, Inc.

ChemDAQ’s mission is to help customers eliminate workplace exposure to toxic chemicals through innovative monitoring solutions, strategic partnerships, and industry-leading safety expertise. We are proud to support organizations across healthcare, manufacturing, and industrial markets.
Learn more at www.ChemDAQ.com