Customer Support Agent (Onsite PA) in Grindstone, Pennsylvania at Contactus LLC
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Job Description
Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.
Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program!
- Fully compliant program support
- Ledger-based accounting to track participant activity
- Seamless system integrations
- Omnichannel participant support
- Easy opt-in/opt-out enrollment
And you get to be the friendly voice that makes it all make sense.
As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:
- Elections and enrollment
- Payment processing questions
- General prescription payment plan support
- Online account assistance
- Updating member information
- Friendly, confident, and professional on the phone
- Goal-driven and detail-oriented
- Comfortable multitasking (talking + typing = no problem!)
- Able to follow client and company guidelines precisely
- Familiar with HIPAA (nice to have, not required — we'll train!)
- Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus
- Available for evening and weekend shifts post-training
We love candidates with backgrounds in:
- Contact centers
- Healthcare
- Hospitality
- Retail
- Food service
If you've ever handled customers under pressure — you're already ahead!
- Type at least 20 WPM
- Communicate clearly and confidently
- Think on your feet and stay calm under pressure
- Bring positive energy and a problem-solving mindset
- Bilingual or multilingual proficiency is a PLUS
- Flexibility to work evenings and weekends as scheduled
- Clear communication and accurate account notes
- Proper caller verification before discussing details
- A helpful, patient, and solutions-focused approach
- Consistent adherence to HIPAA and call standards
You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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