Processing Operations Deputy Director at Anovaeon LLC – Williamsport, Maryland

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The Processing Operations Deputy Director supports the Processing Operations Director in managing the daily execution of Anovaeon’s case processing operations within an ICE processing facility. This role focuses on operational coordination, staff supervision, and ensuring that case processing activities are conducted efficiently and in compliance with government expectations.

The Deputy Director plays a critical leadership role in overseeing day-to-day operations of the processing floor, coordinating supervisory staff, and maintaining operational continuity across shifts. This position serves as the acting operational lead in the absence of the Processing Operations Director.

Essential Functions:

Operational Leadership & Program Execution

Support the Processing Operations Director in managing daily case processing operationsEnsure processing activities are executed efficiently and in accordance with government proceduresMonitor operational workflows and identify opportunities to improve efficiency and coordinationAssist in implementing operational policies, procedures, and process improvementsProvide leadership and guidance to Processing Site Supervisors and operational staff

Staff Supervision & Workforce Management

Provide direct supervision and support to Processing Site SupervisorsAssist with scheduling and staffing coordination across operational shiftsMonitor workforce performance and ensure operational standards are maintainedSupport onboarding and training of new processing personnelAssist with performance management, coaching, and staff development

Processing Operations Coordination

Oversee daily workflow of case processing teams and ensure timely completion of administrative tasksEnsure coordination between Case Processing Specialists, Case Processing Aides, and supervisory staffMonitor case processing activities to ensure documentation accuracy and operational complianceAddress workflow challenges or operational issues affecting processing efficiency

Cross-Team Operational Coordination

Coordinate with facility leadership and operational teams including corrections personnel, medical staff, IT teams, and other contractorsEnsure smooth coordination between processing teams and other operational departments within the facilityAssist in facilitating detainee movement and operational workflow across facility functions

Quality Assurance & Compliance

Support the implementation of quality assurance processes across case processing operationsConduct reviews of documentation and operational activities to ensure accuracy and complianceIdentify operational gaps or documentation issues and implement corrective actionsMaintain adherence to all applicable government policies and contractual requirements

Communication & Reporting

Provide operational updates to the Processing Operations DirectorCommunicate operational priorities and updates to supervisory staffDocument significant operational issues, workflow challenges, or staffing concernsSupport preparation of operational reports or status updates as required

Knowledge and Skills

Strong operational leadership and team coordination skillsAbility to manage complex administrative workflows in high-tempo environmentsStrong problem-solving and organizational abilitiesExcellent communication and interpersonal skillsAbility to manage competing priorities while maintaining operational standardsAttention to detail and commitment to quality assuranceProficiency with Microsoft Office applications and administrative systems

Education and Experience

Bachelor’s degree preferred; relevant professional experience may substitute for educationMinimum of 5–7 years of experience in administrative operations, government program support, or case processing environmentsMinimum 2–3 years of supervisory or operational leadership experienceExperience supporting federal government programs strongly preferredExperience working in detention operations, immigration processing, or law enforcement support programs preferred

Requirements of Employment

Employment is contingent upon successful completion of the following screening:Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history checkVerification of employment and education historyCompliance with all government credentialing requirementsDrug screeningEmployees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

Fully onsite position within an ICE processing facility in MarylandWork schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends and holidays.Standard administrative office and processing facility environmentMay involve extended periods of computer work and documentation processingFast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

Ability to sit at a computer workstation for extended periods while conducting data entry and interviewsAbility to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)Ability to lift, carry, and move supplies and equipment up to 50 poundsAbility to bend, stoop, reach, and perform repetitive motionsCapability to work in varied environmental conditions (indoor/outdoor, temperature variations)Ability to respond quickly to emergency situations throughout the facilityVisual acuity for detailed computer work and document reviewAuditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Position Type: Salaried Full-TimeTravel Requirements: NoneLocation: On-Site

About Anovaeon Staffing, LLC: https://www.anovaeon.com

Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon Staffing, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com

The pay range for this role is:84,000 - 93,600 USD per year(Hagerstown Processing)