Key Customer Specialist Floater Central/Eastern Time Zone in New Hampshire at Geiger Bros
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Job Description
Join the largest privately held promotional products company in the US.
- Enjoy a competitive compensation package.
- Full benefits package that includes Education Reimbursement and 401k (with match).
- Click side bar links for more information about who we are and what we do.
- Optional - Work remotely from home for added flexibility.
Job Summary:
Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs. Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions.
Essential Functions:
Duties include but are not limited to:
- Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish. In addition to sales research, write up and/or enter orders in Geiger’s online order entry system.
- Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger. Perform shipping follow up and claims activities as needed. Conduct research and resolve problems presented by personnel from other functions. Identify opportunities to transfer sales or potential sales to a more appropriate business unit.
- Support and coordinate the implementation of client PopUp Stores during coverage periods, including but not limited to obtaining mock-ups for posted products, product pricing, entering orders, and maintaining tracking spreadsheets for order completion.
- Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately in accordance with special customer needs. Work with personnel in these areas to set up and monitor special procedures required to meet customers' specific needs.
- Provide strategic direction and leadership to specialist functions within the department to assist in attaining goals. Provide enhanced direction and coordination to specialist functions within Total Care including but not limited to Billing, Billing Expediting, Accts Receivable and Claims. Actively participate in the development and execution of marketing plans, including creating custom presentations and mock-ups for client proposals.
- Coordinate custom orders through Total Care. Educate sales partners and customers on all matters regarding products and services. Understand product safety laws and ensure all purchasing adheres to Geiger's and the industry's guidelines for labeling and testing.
- Control and monitor sample costs to stay within business development funds. Coordinate activities with creative and other support personnel as required. Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines to promote sales growth and gain opportunities.
- Participate in industry committees, task groups, and training teams to share knowledge, discover industry trends, and contribute to educational processes within the department.
- This position will require direct contact with sales partners and their customers. Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines and to discuss special requests or needs that are outside the Key Customer Specialist's authority.
- Take an active role in the sales and marketing aspects of potential Global accounts, including product selection, assistance in RFPs, creation of Power Point presentations on Geiger's capabilities, assistance in creation of mock websites, and strategic input on sales strategies.
- Perform other related duties as assigned.
Basic Knowledge
Position requires the attainment of industry certification at the MAS (Master Advertising Specialist) level.
Key Skills
- Strong negotiation and pricing strategy skills
- Advanced knowledge of customer and production partner relations
- Excellent project management abilities
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize effectively
Education and Experience:
- Three plus years of progressively responsible customer service or sales experience handling large accounts in a service or sales capacity.
- Extensive industry knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and PowerPoint) equivalent to 3-years of college.
Competencies/Skills:
- Extensive industry knowledge
- Proficiency in math, writing, public speaking and Microsoft applications
- Strong written, negotiation, and verbal skills.
- Good interpersonal skills.
- Strong knowledge of customer relations.
- Effective conflict resolution skills.
- Ability to multitask efficiently.
- Strong team collaboration capabilities.
- Good sense of judgment.
Physical, Mental and Environmental Requirements:
Physical Requirements:
- Prolonged periods of sitting at a desk or computer.
- Typing and using a computer keyboard for extended periods.
- Answering phone calls and communicating with customers via email.
- May require travel
Mental Requirements:
- Ability to concentrate for extended periods of time paying close attention to detail.
- Ability to handle multiple tasks simultaneously and manage time effectively.
Environmental Requirements:
- Working indoors in an office environment or remote location.
- Use of standard office equipment such as computers, phones, and printers.
- Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.
Certification Requirement:
- Industry certification at the MAS (Master Advertising Specialist) level.
Supervisor Responsibilities:
Provide enhanced functional and technical guidance to associates in positions that directly support the duties of the Senior Key Customer Specialist, including mentoring and knowledge sharing across the department.
Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.