Associate Sales Operations Analyst in Littleton, Colorado at Johns Manville Corp - Berkshire Hathaway

Position Titlte: Associate Sales Operations Analyst

Location: Littleton CO JMTC

Req ID: R24_0013

Time Type: Full time

Description: $54,200.00-$74,600.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

Johns Manville, Roofing Systems is currently looking to hire an Associate Commercial Excellence Specialist (Sales Analyst), located in Littleton, CO. This is a wonderful opportunity that will support the organization to deliver a best-in-class inside service team and to make informed business decisions. If you are passionate about building relationships, love to learn, have excellent attention to detail, and interested in being part of a growing team, then this role may be for you!

The Associate Commercial Excellence Specialist (Sales Analyst) will have responsibility to support the transition from the Sales Opportunity process into the Guarantee (system warranty) and own the Guarantee process. This role will involve learning about Johns Manville Roofing Systems business and products combined with building collaborative relationships with internal partners and external customers.

Your Day-to-Day:

• Own and Facilitate the Guarantee Process: Coordinate & configure Guarantee application data from Sales Opportunity process, support Guarantee application submission, connect Guarantee with the Sales Opportunity process, ensure all Guarantee requirements met, manage billing & invoicing, manage change requests, and front line support for the customer portal.
• Cross-functional Collaboration & Relationships: Work closely with and build relationships across internal partners and external customers. Provide best-in-class service support including pre-sales Opportunity coordination, Guarantee navigation, and customer portal assistance.
• Salesforce & User Adoption: Develop Salesforce knowledge and support usage of the system by providing user training.
• Reporting & Analysis: Generate reports from multiple data sources, including Salesforce and SAP. Perform basic research and analysis as needed.
• Troubleshooting & Data Governance: Troubleshoot data quality issues, maintain accurate data, and support ongoing data hygiene projects. Support best practices for document control (work instructions, references) and naming conventions.
• Business Process Optimization: Support business process improvement initiatives, including identification, testing, and documentation.
• Metrics & KPI Development: Support metrics and key performance indicators (KPI) development for Roofing Systems commercial teams.

Successful Specialists:

• Prioritization skills: Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure we are meeting the needs and demands of internal and external customers.
• Are a problem solver: Ability to apply independent judgment. Ability to apply analytical, problem solving, and decision-making skills.
• Show ambition and collaborate: Ability to work both independently and on a team in a dynamic and fast-paced work environment.
• Excellent attention to detail: Ability to work with large amounts of data and ensuring accuracy and precision.

What You Bring to the Team:

• Bachelor's Degree with 1 year of experience in a customer-centric sales/service operations position OR High School/Technical School Diploma with 3 years of experience in a customer-centric or sales/service operations position
• Excellent written and verbal communication
• Strong attention to detail, organizational and prioritization skills
• Willingness and desire for continuous improvement and a passion for learning
• Solid ability to think through complex issues
• Intermediate level of Microsoft Office (Outlook, Excel) and Adobe

Preferred Requirements:

• SAP/Salesforce Experience
• Bachelor’s Degree or Advanced Degree with 5 years of experience in a customer-centric position; 8 years of customer-centric experience, in lieu of degree
• Proven ability to manage internal and external customer relationships

Anticipated deadline to apply: 7/17/24. This deadline is Johns Manville’s good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.

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Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About Us: Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Read More