ERP Support Specialist in Nappanee, Indiana at Amax Mobility LLC

JOB SUMMARY

The purpose of this role is to support the Amerimax for Mobility business in the effective daily use, stability, and continuous improvement of Microsoft Dynamics 365 Business Central. This position serves as a critical link between business users, operational processes, and ERP system functionality. By understanding business needs and translating them into system solutions, this role ensures the ERP system operates efficiently, supports business objectives, and evolves to meet changing requirements.

JOB COMPETENCIES

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Teamwork - Manages group processes; encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Oral Communication -Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others; attends to nonverbal cues, and responds appropriately.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Technical Problem Solving - Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

JOB DUTIES AND RESPONSIBILITIES

• Provide functional support for Microsoft Dynamics 365 Business Central.
• Resolve user issues, system errors, and data-related problems.
• Support core processes such as sales, purchasing, inventory, production, logistics, and finance.
• Translate business needs into new functional ERP improvements.
• Manage mini projects to implement / roll out these new functionalities
• Support testing, documentation, and user training.
• Help maintain data quality and process standardization.
• Work with business teams, IT, and external partners on system improvements and projects

JOB REQUIREMENTS

• Bachelor’s degree in computer science, Information Technology, Business Information Systems or any other related field, is preferred, but not required.
• Experience with Business Central or a similar ERP system.
• Good understanding of business processes, preferably in Supply Chain and Manufacturing, with a sound knowledge of underlying finance processes.
• Strong problem-solving and communication skills.
• Hands-on, structured, and service-oriented.
• Experience with user support, testing, training and documentation.

WORKING CONDITIONS

• Movement - This position needs to frequently sit, move about inside the office and production facility. Frequently required to reach with hands and arms. Occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; and stoop, kneel, crouch or crawl.
• Operate/Use - Must be able to operate a computer and other office productivity machinery.
• Communicate - Able to communicate orally, written and through email
• Ascend/Descend - May be frequently required to ascend/descend stairs
• Physical - This position frequently lifts or moves 10 pounds, occasionally moves up to 25 pounds, rarely moves up to 50 pounds.
• Work Environment - Typical office environment. In the production facility: Noise level requires use of hearing protection, movement about facility may require use of steel toe shoes, safety glasses. This position is fast paced.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Amax Mobility, LLC is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Amax Mobility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at Amax Mobility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Amax Mobility will not tolerate discrimination or harassment based on any of these characteristics.