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Customer Service Call Center Agent in Elkhart, Indiana at ASA ELECTRONICS LLC

ASA ELECTRONICS LLC
Elkhart, Indiana, 46514-8642, United States
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Job Description

Position Summary

This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities
  • Respond to technical support requests via phone, email, chat, or ticketing system
  • Diagnose and troubleshoot system issues with product
  • Provide step-by-step guidance to users to resolve technical problems
  • Document issues, resolutions, and processes
  • Follow up with users to ensure issues are fully resolved
    • Qualifications
  • 1–3 years of customer service troubleshooting support.
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and time management skills
  • Ability to prioritize and manage multiple tasks
  • Electronics interest and/or experience a plus
    • Work Environment & Physical Requirements
  • Primarily office environment
  • May require occasional lifting of equipment (up to 25 lbs)
  • May require after-hours or on-call support depending on business needs
    • Compensation & Benefits
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities

    • Job Location

    Elkhart, Indiana, 46514-8642, United States

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