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Customer Service Call Center Agent at ASA ELECTRONICS LLC – Elkhart, Indiana

ASA ELECTRONICS LLC
Elkhart, Indiana, 46514-8642, United States
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About This Position

Position SummaryThis position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Key ResponsibilitiesRespond to technical support requests via phone, email, chat, or ticketing systemDiagnose and troubleshoot system issues with productProvide step-by-step guidance to users to resolve technical problemsDocument issues, resolutions, and processesFollow up with users to ensure issues are fully resolved
Qualifications1–3 years of customer service troubleshooting support.Strong problem-solving and analytical skillsExcellent communication and customer service skillsAbility to explain technical concepts to non-technical usersStrong organizational and time management skillsAbility to prioritize and manage multiple tasksElectronics interest and/or experience a plus
Work Environment & Physical RequirementsPrimarily office environmentMay require occasional lifting of equipment (up to 25 lbs)May require after-hours or on-call support depending on business needsCompensation & BenefitsCompetitive salary based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysProfessional development opportunities

Job Location

Elkhart, Indiana, 46514-8642, United States

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