Customer Management Specialist in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Management Specialist based in Brazil.

This role focuses on managing and strengthening relationships with mid-market clients, ensuring smooth service delivery, contract compliance, and long-term customer satisfaction. You will act as a key point of contact for assigned accounts, helping clients successfully adopt solutions while ensuring operational excellence across all service commitments. The position combines relationship management, operational oversight, and light project coordination in a structured enterprise environment. You will also play a key role in identifying gaps in service delivery, supporting renewals, and ensuring contractual obligations are met. This is a client-facing role where communication, organization, and problem-solving directly impact retention and customer success. It is ideal for someone who thrives in dynamic environments and enjoys working closely with customers to drive value and satisfaction.

• Manage mid-market client accounts, ensuring governance, adoption, and compliance with contractual commitments.
• Build and maintain strong client relationships by providing support, training, and ongoing engagement to ensure satisfaction and retention.
• Act as the main point of contact and escalation point for assigned customers, ensuring timely resolution of issues.
• Support contract renewal processes, including documentation, coordination, and approval tracking for non-direct renewals.
• Monitor service delivery and installation activities to ensure alignment with agreed commitments and client expectations.
• Analyze client reports, historical data, and operational processes to identify gaps and improvement opportunities.
• Document deviations from contractual or internal policy standards according to governance requirements.
• Coordinate with internal teams to ensure seamless execution of services across all operational delivery lines.

• Bachelor’s degree in Business, Administration, or related field.
• Proficiency in Microsoft Office Suite, including Excel and Power BI.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to manage multiple priorities and work effectively under pressure in a dynamic environment.
• Strong problem-solving skills with a proactive and solution-oriented approach.
• Nice to have: intermediate to advanced English proficiency for communication with global stakeholders.
• Ability to work in structured, process-driven environments with attention to detail and accountability.

• Opportunity to work in a global, structured enterprise environment.
• Exposure to mid-market client portfolio management and contract governance.
• Professional development through customer success and operational excellence responsibilities.
• Collaboration with cross-functional teams in a dynamic service delivery environment.
• Opportunity to develop skills in client relationship management, reporting, and operational coordination.