Default Assistant Manager in East Petersburg, Pennsylvania at Fulton Bank

Requisition ID: 2026-24238
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
ASC - East Petersburg
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise the daily activities of the default team and assist in establishing procedures, monitoring performance and providing guidance. The incumbent in this position is responsible for ensuring efficient and effective default operations of residential/consumer portfolio loans as well as compliance with Government Sponsored Enterprise (GSE) investor guidelines and Consumer Finance Protection Bureau (CFPB) mortgage servicing regulations.

Responsibilities

• This role will primarily oversee the management and execution of Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance with investor, regulatory, and internal policy requirements while driving operational effectiveness, quality outcomes, and risk mitigation.
• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish work schedules, individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Management to resolve employment related issues
• Monitor and ensure staff adherence to policies, procedures, and regulatory requirements including GSE investor guidelines and CFPB mortgage servicing regulations throughout workflow
• Maintain, update and ensure proper implementation of department policies and procedures and review and recommend opportunities for process improvement

Qualifications

Education

High School Diploma or equivalent. Specialty: not applicable at this level. (Required)

Experience

5 or more years consumer or residential mortgage loan servicing or default loan management. (Required)

1 or more years working in the ICE / MSP servicing platform. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.