FRONT DESK RECEPTIONIST - F/T POSITION in West Palm Beach, Florida at Lord's Place Inc

The Lord’s Place is a dynamic, passion-driven social impact organization in Palm Beach County providing innovative, compassionate and effective services to homeless men, women and children in our community. We are an organization committed to building a varied workplace welcoming to people of all backgrounds. We have consistently ranked nationally as a Best Nonprofit to Work For and as a Best Place to Work in Florida.

What makes us one of the best places to work, besides having mission-focused employees who live our core values?

• Generous paid time off including vacation, sick leave, and holidays
• Maternity/Paternity Leave
• 401k with automatic 3% employer contribution
• Exceptional benefits including health, dental, vision, life, short and long-term disability, supplemental insurances
• Employee assistance
• Tuition Reimbursement
• Flexible work environment
• And much, much more!

The Front Desk Receptionist serves as the first point of contact for clients, guests, volunteers, donors, staff, vendors, and other visitors to a busy engagement center serving individuals experiencing homelessness. This position is responsible for creating a welcoming, professional, and mission-driven environment by greeting and directing visitors, answering incoming calls, and providing administrative support to ensure efficient daily operations.

The schedule for this position is Monday through Friday, 8:30 a.m. to 4:30 p.m.

Essential Duties and Responsibilities

• Greets guests and visitors in a courteous and professional manner. Determines the nature of business and announces visitors to appropriate personnel.
• Takes and delivers messages when appropriate personnel are unavailable.
• Verifies guest eligibility for entry into to the Homeless Engagement Center using an electronic system.
• Clearly communicates expectations and requirements regarding entry into the Homeless Engagement Center to guests.
• Participates in training in evidence-based practices for effective communication and de-escalation strategies.
• Participates in all required agency trainings and events to improve service delivery and comply with funder requirements.
• As needed, answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about organization and provides callers with address, directions, and other information.
• Retrieves messages from voice mail and forwards to appropriate personnel as needed.
• Performs other clerical duties as needed, such as filing, copying, and collating.
• Accepts, routes and tracks in-kind donations (may require lifting up to 25 pounds). Advises appropriate staff to ensure acknowledgement of gift.
• Performs other duties as assigned by the Director of Homeless Outreach.
• Performs clerical duties in the afternoons as requested by the Director of Homeless Outreach.

• High school diploma or GED preferred.
• Excellent verbal and written communication skills.
• Minimum of 3 years of receptionist, administrative, or customer service experience.
• Experience working in a nonprofit, healthcare, behavioral health, or social services environment preferred.
• Strong computer skills, proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to manage multiple tasks in a fast-paced environment.
• Requires ability to operate business equipment used daily within the organization.
• Pass a Level Two DCF Background screening. https://info.flclearinghouse.com/