Tier 1 IT Support Analyst || Atlanta, GA || Onsite in Atlanta, Georgia at INFO ORIGIN INC

We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K–12 school district environment.

Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools.

Requirements:

• 1–3 years of Help Desk or IT Support experience
• Strong customer service and troubleshooting skills
• Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems
• Ability to support non-technical users in a fast-paced environment

Preferred:

• K–12 or education support experience
• CompTIA A+ or similar certification

This is an excellent opportunity for an IT professional who enjoys helping users and supporting educational technology operations.