Busser at Low Tide Bar & Grill in Santa Cruz, California at La Bahia Resort and Spa

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Busser is a professional with attention to detail, professionalism, and efficiency who will ensure a seamless and memorable dining experiences for our guests. This role will work closely with servers, bartenders, and kitchen staff to uphold the standards for impeccable service in a fast-paced environment. By delivering impeccable service, the Hostess will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Assist servers in delivering flawless service by promptly clearing tables, resetting them to exact standards, and ensuring a pristine dining environment.
• Anticipate guest needs by refilling water glasses, replacing silverware, and offering additional services as required.
• Maintain a polished and professional demeanor, engaging with guests discreetly and courteously.
• Support the service team in delivering personalized, high-touch experiences for VIP guests.
• Work closely with servers, food runners, and sommeliers to ensure smooth service flow.
• Communicate effectively with the kitchen and management regarding guest needs or special requests.
• Monitor and replenish tabletop essentials.
• Demonstrate knowledge of fine-dining service procedures, including proper handling of china, crystal, and flatware.
• Attend pre-shift meetings and training sessions to refine skills and stay updated on menu changes.
• Ensure tables are impeccably set with proper linens, polished glassware, and premium silverware.
• Assist with pre-service setup and post-service breakdown, including polishing glassware and silverware.
• Efficiently clear dishes, glassware, and utensils between courses while adhering to fine-dining etiquette.
• Assist in maintaining the cleanliness and organization of the dining room, side stations, and service areas.
• Follow all sanitation, safety, and service standard protocols.
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2) years of experience in upscale dining busser role, luxury hotel and/or resort preferred
• Ability to stand and walk for long periods of time.
• Multilingual abilities highly preferred
• Capable of maintaining composure during peak hours
• Capability to carry trays (Up to 30 lbs.)
• Excellent communication skills
• Flexible to work in different shifts, including evenings, weekends, and holidays
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to work independently and in a team environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Food & Beverage team at La Bahia Hotel.