Office Team Lead in Indian Trail, North Carolina at TAG Aero LLC

We are looking for an organized, hands-on Office Operations Team Lead to support the final office-side steps of our repair/overhaul process. This role helps keep completed units, paperwork, certifications, shipping documentation, system updates, and internal communication moving accurately and efficiently.

This is a working lead role. The right person can jump into the daily work when needed, while also helping plan the workload, remove roadblocks, support the team, and improve the process. This position works closely with Customer Service, production, shipping, quality, and other internal departments. This role is primarily internal-facing and is not customer-facing.

Key Responsibilities:

• Lead and support the office team responsible for post-repair processing, documentation, certifications, shipping paperwork, and related workflow.
• Help ensure completed units and required paperwork move through the process accurately and without unnecessary delays.
• Track unit progress in internal systems and support clear communication between departments.
• Prepare, prioritize, and level load daily work across the team.
• Identify bottlenecks, follow up on aging items, and help resolve issues that slow down the process.
• Learn each function within the team in order to provide backup support when needed.
• Train, coach, motivate, and support team members to improve accuracy, accountability, and productivity.
• Work closely with the Customer Service Lead and other departments to keep the repair cycle moving.
• Look for practical ways to improve workflow, communication, and team effectiveness.

What We're Looking For:

• Experience leading, training, or coordinating a team in an office, operations, production support, shipping, logistics, documentation, or repair environment.
• Strong organization, follow-up, and time management skills.
• Ability to prioritize competing tasks and keep multiple workflows moving.
• Strong attention to detail with paperwork, systems, documentation, and handoffs.
• Comfortable using email, internal systems, shared queues, and trackers.
• Strong communication and interpersonal skills.
• Ability to motivate a team, hold people accountable, and create structure.
• Willingness to learn the day-to-day work and step in where needed.
• MRO, aviation, repair station, manufacturing, logistics, or regulated documentation experience is preferred.