Optical Practice Lead in Toronto, Ontario at HealthOne

About HealthOne:

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!  

About the Role :

We are looking for a hands-on and organized Optical Practice Lead to support the day-to-day operations of our optical clinic at [Location]. This is a single-site, execution-focused role built for someone who is comfortable on the floor, takes ownership of their team, and brings consistency and follow-through to everything they do.

This role works closely with and reports directly to the Regional Manager.The Practice Lead is responsible for translating direction into daily execution and ensuring the clinic runs smoothly, the team is supported, and patients leave with a great experience.

Responsibilities:

Daily Clinic Operations

Run day-to-day clinic operationsatasingle location, ensuring consistent execution of established workflows and service standardsMaintain a clean, organized, and patient-ready clinicenvironmentatall timesManage opening and closing procedures including cash reconciliation and POS accuracyIdentifyoperationalissues and surface them to the Regional Manager with proposed solutionsSupport the implementation of operational changes and process improvements as directedTeam Coordination and Scheduling

Coordinate and manage daily scheduling for a small team of up to five staff membersSupport onboarding and day-to-day training of new team members in clinic procedures and service standardsProvide regular coaching and feedback to support individual performance and team consistencyEscalate HR or performance concerns to the Regional Manager inatimelyanddocumented mannerContribute to a positive team environment through clear communication, follow-through, and leading by exampleSales Support and Performance Tracking

Support the team in delivering a consultative, needs-based experience that naturally drives sales outcomesMonitor and track daily sales activity and flag trends or concerns to the Regional ManagerReinforce selling behaviors and service standards through in-the-moment coaching on the floorAssistinimplementing sales initiatives and promotions as directed by the Regional ManagerInventory and Product Management

Conduct regular stock counts andmaintainaccurateinventory records for frames, contact lenses, and optical suppliesEnsureappropriate productlevels aremaintainedon site to meet patient needs without over-orderingFlag low stock, discrepancies, or reorder needs to the Regional Manager for approval and actionKeep frame displays and product areas organized, well-stocked, and visually tidyReceive and process incoming product orders accuratelyPatient Service

Deliver a consistent, welcoming, and professional experience for every patient who walks through the doorHandle day-to-day patient questions and concerns directly, resolving issues at the clinic level where appropriateEscalate complex or unresolved patient concerns to the Regional ManagerSupport recall outreach and appointment follow-up as part of regular clinic operationsQualifications and Skills:  

2 to 4 years of experience in an optical retail or clinical environmentPreviousexperiencein a lead, senior, or supervisory capacity is an assetFamiliarity with optical dispensing, frame product knowledge, and contact lens categoriesExperience with inventory tracking and day-to-day clinic or retail operationsComfortable with scheduling tools and clinic software (Jane App experience is an asset)Strongcommunicationskillsand a patient-first approach to serviceReliable, detail-oriented, and able to manage competing priorities in a busy clinic settingRegistered Optician is an asset but norequiredWhy Join HealthOne? 

Be part of a welcoming team that truly values your contributions and supports your professional growth.Enjoy working in a modern, well-equipped clinic designed for your success and comfort.Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.Compensation:

$28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.Team member discount program on all services & products offered atHealthOne(Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).Schedule

Full TimeFlexibility to work within operating hoursrequired, including evenings and weekendsLocation:

110 Harbour St. Toronto M5J 0B7At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca. We will make every effort to meet your accommodation needs and support you throughout the process. 

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.  

 At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).