Flight/EMS Dispatch Supervisor in Fort Wayne, Indiana at Parkview Health

Under the direction of the Manager EMS Communications/Dispatch, receives and efficiently processes incoming and outgoing emergency and non-emergency pre-hospital service requests in a timely manner. Utilizes system status management for appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units. Provides medical information using protocol driven instructions. Possesses understanding of emergency dispatching programs, policies, and procedures that prescribe how emergency and non-emergency patient care needs for ground and air transportation is assessed, evaluated, and met. Coordinates information and resources with other public safety agencies. Makes sure other staff adhere to system and departmental policies and procedures. Works with manager to develop and implement clinical guidelines, audit and review processes, orientation and competencies. Provides input into Dispatcher performance appraisals.

Must have a high school diploma or GED; Associate's degree in Paramedic science preferred.

Must have a valid EDQ certification or obtain within six (6) months of employment. IAMTCS CFC certification within six (6) months of employment. Must have a current CPR certification. Must be a Licensed Indiana Paramedic.

Must have 3 years of experience as a paramedic. Additional experience with critical care transport or air medical call taking, dispatch and flight following are highly desired. Leadership experience desirable.

Must have good verbal communication skills, including the ability to speak clearly and distinctly on the telephone and radio. Must have good written communication skills. Must have basic computer skills. Must have the ability to function effectively in stressful situations. Must demonstrate proficiency in medical terms, conditions and procedures.