Lead Coordinator - Behavioral Health Care in Lawrence, Massachusetts at Merrimack Health

JOB PURPOSE:

We are seeking a mission driven and compassionate individual dedicated to providing superior care to make a difference in the lives of clients we serve. The Behavioral Health Care Coordinator works within Integrated Behavioral Health program to bridge communication among Lawrence Hospital medical providers, outside professionals, and in-house behavioral health providers. Keeps patients engaged in their care; provides same-day care for patients in need who originally come in for medical appointments by reviewing skills, care plans, and/or connecting to resources.

DUTIES AND RESPONSIBILITIES:

• Serve as a liaison between patients, families/caregivers, hospital teams, and ESP staff.
• Engage with Behavioral Health patients in the Emergency Department and inpatient units to ensure adequate therapeutic support.
• Provide warm handoffs for Behavioral Health patients discharging home with community support or to an outpatient care setting.
• Make discharge follow-up calls to Behavioral Health patients when this is requested by BH clinician and/or ED provider. Identify and address any barriers to receiving appropriate follow-up care in the community, assisting patients in connecting to needed services in the community, including timely follow-up with a Behavioral Health provider
• Coordinate with Lawrence General Hospital clinical team, and outpatient supports (e.g. BHCP, LTSS, mobile respite programs, outpatient providers, etc.) when these patients present to the Emergency Department to avoid unnecessarily long lengths of stay and help prevent the need for future Emergency Department visits for Behavioral Health crisis.
• Assist with coordinating telepsychiatry consults and care.
• Serve as backup to Emergency Department and Behavioral Health Clinicians as needed, assisting with evaluations and MSUs at times of heavy Behavioral Health patient volume in the Emergency Department.
• Assist with completing BH Department schedule as needed.
• Assist with ADP Timeclock approvals as needed to support BH Dept. Manager.
• Assist with interviewing and hiring new staff members.
• Assist with oversight of BH Placement and Admissions team.
• Document all patient encounters in Meditech.
• Performs related duties as assigned.

EDUCATION AND RELATED EXPERIENCE:

Required:

• Master’s prepared social worker
• Excellent verbal and written communication skills

Preferred:

• LICSW eligible.
• Bilingual (Spanish/English) preferred.
• Experience in Electronic Medical Records
• Experience in Health Care

SCHEDULE:

• Full-Time
• Work performed in hospital setting preferred, but hybrid and remote work may be an option.