Ski Ticket Checker in Bellaire, Michigan at Shanty Creek Ski and Golf Resort LLC

Department: Mountain Operations
Reports To: Lift Operations Supervisor
Status: Seasonal, Hourly

Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow our business.

The Lift Ticket Checker plays an important role in creating a safe, positive, and fair skiing and riding experience for all guests.

This position is responsible for verifying that guests accessing resort lifts have valid lift tickets, passes, or other approved credentials. Lift Ticket Checkers provide excellent guest service, support efficient lift operations, and help protect resort revenue by preventing unauthorized lift access.

This role requires professionalism, consistency, attention to detail, and the ability to enforce resort policies respectfully and diplomatically.

• Verify lift access for all guests by checking lift tickets, passes, and other approved credentials in a consistent and respectful manner.

• Provide friendly and professional guest service by answering questions, providing directions, and assisting with ticket or pass concerns.

• Identify invalid, missing, expired, or potentially fraudulent passes and follow established procedures regarding lift access.

• Help protect resort revenue by ensuring only properly credentialed guests access the lifts.

• Maintain a calm and diplomatic approach when interacting with guests who are frustrated, confused, or attempting to bypass ticketing requirements.

• Refer complex ticketing or access concerns to the appropriate supervisor, Ticketing, or Guest Services personnel.

• Support Lift Operations with guest flow, lift-line organization, maze setup, and loading-area control as directed.

• Maintain a visible and approachable presence at lift access points.

• Communicate effectively with the Lift Operations Supervisor, Ticketing, Guest Services, and other departments regarding access concerns or suspected misuse.

• Monitor lift access areas for potential safety hazards and promptly report concerns.

• Provide accurate information about resort policies, terrain, trail conditions, lift operations, and other guest services when appropriate.

• Report incidents, suspected misuse, or unusual activity in accordance with established procedures.

• Complete required documentation accurately and promptly.

• Follow all Shanty Creek Resorts safety procedures, operational standards, and guest-service expectations.

• Perform other duties as assigned.

• Strong customer service and communication skills.

• Ability to remain calm, professional, and respectful during difficult guest interactions.

• Ability to enforce policies fairly and consistently.

• Strong attention to detail.

• Reliable, punctual, and team-oriented.

• Ability to work outdoors for extended periods in winter weather.

• Availability to work weekends, holidays, evenings, and peak winter-season hours as required.

• Previous guest service, ticketing, hospitality, recreation, or loss-prevention experience.

• Previous experience working in a ski resort or outdoor recreation environment.

• General knowledge of skiing, snowboarding, or mountain operations.

• Familiarity with electronic ticketing or access-control systems.

Provides friendly, patient, and professional assistance while maintaining resort policies and standards.

Communicates clearly with guests, supervisors, Ticketing, Guest Services, and other resort departments.

Ability to remain calm and respectful while addressing access concerns, policy violations, or frustrated guests.

Accurately identifies valid and invalid credentials and follows established procedures when concerns arise.

Applies resort policies fairly, consistently, and professionally without escalating situations unnecessarily.

Works cooperatively with Lift Operations and other resort departments to support a safe and efficient mountain experience.

• Ability to stand for extended periods, generally between four and eight hours depending on shift length.

• Ability to work outdoors in cold temperatures, snow, wind, and changing winter weather conditions.

• Ability to lift up to 25 pounds occasionally.

• Ability to use ticket scanners, handheld devices, radios, or other access-control tools as required.

• Position may require frequent interaction with large numbers of guests during peak periods.

• Work schedules may include weekends, holidays, evenings, and peak resort periods.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Lift Ticket Checkers help protect Shanty Creek Resorts' revenue, ensure fair access for paying guests, and support a positive on-mountain experience.

As one of the first points of contact guests encounter when accessing the lifts, this position plays an important role in creating a welcoming, organized, and consistent environment while ensuring resort access policies are followed.