Coordinator, Sales & Catering - Casino Victoria in Victoria, British Columbia at Casino Victoria

Under the general direction of the Manager, Food and Beverage. The Sales and Catering Coordinator will be responsible for the full cycle of event sales and coordination, from initial inquiry to post-event follow-up, ensuring the flawless execution of all catering and banquet functions. The Coordinator will cultivate strong relationships with clients, collaborate with various on-site operational departments, and uphold the company's high standards for service and safety.

Key Accountabilities

• Actively solicit and secure new business through proactive sales efforts, including cold calling, networking, and direct mail campaigns.
• Serve as the primary point of contact for all catering inquiries, responding promptly and professionally to all potential and existing clients.
• Conduct site tours and presentations to showcase facilities and services to prospective clients.
• Develop customized proposals, menus, and contracts that align with client needs and maximize profitability.
• Maintain accurate and detailed records of all client interactions, event details, orders, payments, and expenses.
• Plan and coordinate pre-event meetings with all relevant stakeholders, including food and beverage, banquets, and site operations.
• Create, distribute, and manage the Banquet Event Order (BEO) for each event, ensuring all details are accurate and communicated clearly.
• Supervise all aspects of event setup, execution, and teardown, conducting inspections before, during, and after events to guarantee quality standards.
• Liaise and communicate effectively with all operational departments to ensure a seamless and coordinated delivery of services.
• Respond to and resolve guest issues and concerns promptly and efficiently to ensure a positive experience.
• Compile and distribute departmental reports, including sales forecasts, post-event summaries, and revenue analysis.
• Maintain and update client databases and sales records using designated software (e.g., Tripleseat).
• Assist with the development and implementation of sales and marketing initiatives.
• Follow up with guests after each event to complete a quality report and solicit feedback for continuous improvement and future bookings.
• Perform other duties as assigned or directed

Education and Qualifications

• Post-Secondary diploma or degree in Hospitality or Hotel Management is a strong asset.
• Minimum of 2 years of experience in a sales and catering role, preferably in a hotel or casino environment.
• Demonstrated experience with Tripleseat is required; experience with Squirrel is an asset.
• Serving it Right certification is mandatory.
• Proven ability to deliver exceptional internal and external customer service.
• Strong computer literacy, including proficiency in MS Office Suite.
• Must be able to obtain and maintain a Gaming License.

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance.

Compensation for this position is aligned with experience, with a salary range of $50,000–$60,000, and eligibility for a performance‑based bonus structure that rewards strong operational results, leadership impact, and contributions to culinary excellence.

The Company is committed to diversity, equity, and inclusion and we welcome all qualified candidates to apply. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.